2 fake leather saddle stools I purchased showed wear after only a few months even though I hardly sit on them. Extra Savings), Direct Ship Artwork, Fresh Dcor, One-of-a-Kinds, and Wallpaper are sold "as-is" and cannot be returned, or exchanged. It's for sure my favorite furniture store in San Diego! We find forgotten antiques and give them new life. I will definitely be going back. I was told at the time by the sales associate (female) that there was nothing wrong with the lamp - that they just change things out frequently. We would definitely buy here ! I look forward to working with you in the redesign of our living room! Second, there are buttons that go into the cushion. I would not recommend this place. The price points at Arhaus tends toward the higher end, although there are oftentimes online sales and specials to be found. They promised a discount. More info. These are normal characteristics that will not affect the performance of your piece and are not considered quality defects. Consumers have high standards for customer service, and complaints often occur when those expectations aren't met. Purchased a console for my living room! I mailed both boxes back to Ahaus the same day. National White Glove Deliveries and Package Carrier Deliveries are delivered Monday-Friday excluding company-observed holidays. They said they would be back in touch. Daniel Mar has a great eye for color and space. The customer service has been extremely poor, had I not called no one would have followed up. I have blogged about the Ballard Outlet before, and went there this past weekend to see if they had anything good. If not only for the fact that I love love the Arhaus style, I would definitely go somewhere else to get my furniture and accessories, where customers who pay $$$$ are treated way better! Also, when we did finally schedule delivery it was on time and they called and texted with a very narrow delivery window so we were not sitting waiting for hours. It was purchased during a very good sale at the store. I contacted Arhaus service and discovered that the warranty was only thirty days. Arhaus was founded by John and Jack Reed, a father and son duo from Cleveland, Ohio in 1986. So the took them back and reordered the two chairs. Today I called and they said it might be in by the end of November, after I made plans to have furniture moved this week. We make every effort to display the colors of our products accurately on the website. Zane was very attentive and detail oriented, he helped us make wonderful selections to meet our furniture and decorating needs. We recycle copper into tabletops and transform tree roots into chairs. We contacted our original store of purchase twice and, after 7 months, then were directed to the parts department who insist on charging an extra $65 plus shipping. I was "disconnected" by phone 3 times. The 2 wooden cocktail tables were finished so differently that they didn't even look like they were from the same set. Michael has also been very helpful as well. The people we dealt with at Arhaus were very nice but the product lacks. Bad experience all the way around. We bought it received it by UPS in a week and hung it up. Arhaus is a handcrafted furniture brand that was founded in 1986. Each item listed on the Arhaus website has a 'story', 'details', and 'care' section that describes the materials and processes used to create the furniture to help shoppers determine if it's right for them. When it comes to your own comfort, your own body is the only North Star. Payments can also be mailed to the following address: Comenity Bank PO Box 182273 Columbus, Ohio 43218-2273. They don't call or email back. For the entire four-story shore house. I, too, have shopped there and was completely ignored by their staff. The store is a joy for us to shop in and I don't particularly like furniture shopping. It was delayed in May, promised it would arrive in late June. The beauty is in the natural variations, the irregular distresses, sporadic oxidations, and color fluctuations. Like all things you read on the Internet, understand there is no better judge than yourself. Customers tend to love the unique and elegant designs of Arhaus coffee tables and how they look in their living spaces. Get Arhaus company's verified contact number +1*****287, web address, revenue, total contacts 258, industry Retail and location at Adapt.io Made to your specifications and submitted for production at the time of your order. We have always wanted the "cloud" from RH but to be honest it's not in the budget. From chandeliers, table/desk lamps, floor lamps, pendant lights, sconces, and flush mounts, Arhaus definitely has a special lighting piece that can add style and elegance to most spaces. BEAUTIFUL FURNITURE STORE ! Top flight experience over here. The back cushions are not sewing straight. Thank you Michael and Sandi Trish and Bob. Tricia did an in home design consultation and was great at answering our questions and coming up with creative designs for our rooms! Learn more about purchasing Worry-Free Protection Plans. They were delivered yesterday, and three out of the six had scratch marks on the legs. Bedford Ohio Business Rating: Tell us has your experience with this business or person been good? We got the warranty and it still takes months to get our new furniture repaired. Walking around aimlessly Tricia came to the rescue. If you are not satisfied, you may return or exchange the item(s) subject to the policies set forth below. I went in today and found a floor sample chandelier, Our experience at Arhaus was nothing short of excellent, I worked with Etta and Michelle at Arhaus. I requested new back cushion, fabric only, and was told No. NO. Save money, frustration, and blatant disrespect. Slumber Search is supported by readers. Minimum payments are required for each Credit Plan. We spent close to $75k at this store and purchased their warranty on the furniture. Delivery was smooth/on-time; Arhaus' Concierge also sent a furniture technician. Are the prices the same in stores and online? The package arrived in two boxes. They have moved my delivery date multiple times and can not commit to anything. For shoppers with whole rooms to furnish or in need of design assistance, Arhaus also offers complimentary design services to help shoppers realize their style goals. My interior designer Tricia, was amazing to work with. I love the quality, the color, the comfort we get lots of compliments. Do you have a program for Interior Designers? I'm giving this 3 stars because I had both good and bad experiences in this store. With a 7-page contract. Arhaus is a United States retail chain that designs and sells home furnishings online and through its retail stores and catalogs. No problem -- they were sending a new cover. Please send all requests to [emailprotected]. Insane. Everyone there is incredibly helpful and great to work with too. You send in pictures and they say nothing we can do. I have spent way too much money at Arhaus over the years to be treated so poorly. Poor customer service. I was thrilled with my order of outdoor patio furniture from Arhaus. It came out absolutely beautiful. That looks normal. I love elegant and sophisticated design Arhaus offers. Poor customer service. We ordered two couches from Zane at Arhaus and had an excellent experience with him. It was incredibly reasonable! His product knowledge put us at ease once we decided on our bedroom set. The aesthetics of Arhaus is simply beautiful. Local and Extended White Glove Deliveries can be scheduled Monday-Saturday excluding company-observed holidays. Thank you to Michael and Kat for helping me select the perfect furniture for my home. He offered different seating options to match the table within our budget. She has a flare and creative abilities which we appreciated. Definitely will be back. Had a very helpful designer who gave us numerous options and ideas. I have worked with Michael Babcock to furnish two homes. Dont buy from Arhaus. What if my item(s) does not look like what I saw in the store or online? Would definately recommend the store and their delivery again! Return Policy: 14-60 Days With Restrictions. The prices are very competitive and the staff is stellar! It's perfect for our Great room. Despite the wide range Arhaus quality doesn't dip and they have the same careful checks for all of their product lines. The shipping invoice lists WF038-8 Silk Road Sandals - 8 I am still waiting for my lamps which I've been told yesterday that it missed the delivery truck again, for the second time (1 month total, as they get deliveries every 2 weeks). Not my favorite to say the least. I have been looking for a chandelier for a while and I had some time to kill before my movie so I wondered in. We truly had a great all around experience and would recommend anyone who goes to Arhaus ask for Zane! Customer service's response was that normal wear is not covered. Can I request delivery on a Saturday or Sunday? Cannot be returned. I've had the pleasure of purchasing a number or pieces and accent pieces from the UTC San Diego location. The items arrived in August and were HORRIBLE quality compared to what was on the showroom that I was expecting. We'll go through the top picks and talk about the ins and outs of Arhaus's offerings. On Arhaus Site, table I orderd takes 9 weeks! . She said she had just the the item. Can I make a payment on my Arhaus Credit Card at a store location or online? Visit your local Arhaus store to explore our artisan-crafted collections and to connect with a Designer. I purchased several pieces of furniture from Arhaus. They came in three weeks and the delivery guys were quick and efficient. After visiting nearly every furniture store in San Diego we stopped by Arhaus. You can make them your self quicker and for half the price. I would recommend anyone looking to purchase furniture to seriously make this their one stop shop. We will recommend and shop at Arhaus in the future! I talked to someone last week and they said a desk I ordered would be in by the end of the week and delivered by October 31, 2022. Beautiful furniture at shocking prices. Tonight, we decided to go in to see if we 100% really wanted that couch or if there was anything else that we liked better. What if I have an issue during or after my delivery? I am reading the reviews and I understand that some people had trouble with the policies of Arhaus, but they like the design of their merchandise. My experience here was terrible. The delivery process was painful and required baby sitting. Made to your specifications and submitted for production at the time of your order.