March 28, 2020 (https://www.sbnation.com/2020/3/28/21198101/stubhub-refunds-canceled-event-ticket-nhl-nba-concerts). The credit is valid for a year (365 days), and you can use it for any live event on our site in the same currency. StubHub Refund Class Action Lawsuit - Gibbs Law Group If your event is canceled and not rescheduled, you'll receive 120% credit or provide the option of a full refund. It doesn't look like the case has officially seen the courts yet. In that email, Cassidy outlines to their valued StubHub customer base that there really isnt anything to worry about when it comes to tickets they purchased. Prefer a cash refund instead? We certainly hope they do. These policies are subject to change, so please refer to the venue, team, or performer website for the latest requirements prior to your event. All rights reserved (About Us). When the coronavirus crisis locked down the U.S. in late March 2020, though, StubHub changed its rules. But StubHub responded by booting him from their ticket platform altogether, something experts say is a sneaky clause in StubHub's fine print. However, UPS and retail fees will not be refunded. Other StubHub communications made clear that no refunds would be offered, noting that in the event of a cancellation "[w]e'll give you a coupon worth 120% of your original order. Postponed events may not be eligible for refunds. Lindsay is the author of this solution article. 2023 CBS Broadcasting Inc. All Rights Reserved. Terms at draftkings.com/sportsbook. StubHub Settles For More Than $9.5 Million With Customers Denied Cash Irvine, CA 92606. Gametime Guarantee | Gametime Tom Wolf, VIDEO: Man dead after 3 people start shooting outside apartment in Allegheny County, DOWNLOAD the Channel 11 News app for breaking news alerts, Pittsburgh woman missing for more than 30 years found alive in Puerto Rico, Crafton man accused of sexually assaulting 11-year-old girl at playground, Target 11 Investigates: SWAT team truck damaged, This Sewickley home is for sale for almost $5M (photos), Family of local teacher left with brain injury from car crash searching for healthcare options. 2023 Fortune Media IP Limited. StubHub will refund your money if an event is cancelled or moved. Looking to sell? Some have received refunds, StubHub said, "in jurisdictions where they are required. Fax: 205.328.7234, 603 Duling Avenue Date of experience: 20 January 2023. If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482. ContactBruce Vielmetti at (414) 224-2187or bvielmetti@jrn.com. Customers can choose to keep their credits if they like. StubHub's sole discretion (unless a refund is required by law)." 24. |, How to Get a Refund from StubHub Because Getting a Future Credit for an Event That May Never Happen Just Sounds Sketchy. NO MORE REFUNDS. Early last month, he paid $120 for two seats to the March 20 National Hockey League game between the Winnipeg Jets and the Minnesota Wild. How Do I Get Stubhub to Refund a Charge? - GetHuman Theres a lot happening in the world. Eli Lilly announced a cap on insulin costs. This may include details from your tickets (so be sure to keep them), or information from the event venue. All rights reserved. Postponed events may not be eligible for refunds. What is your rescheduled or postponed event policy? It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. Receive a coupon for 120 percent of your original. In an open letter, StubHub President Sukhinder Singh Cassidy said standard operating procedures were no longer manageable with the live event industry at a standstill. "@sukhindersingh, that's not going to go over very well.https://t.co/GeNuH5WD4l pic.twitter.com/zHYY2Tp6Fg. Customers can choose to keep their credits if they like. Did you find it helpful? Financial experts say there are rumors StubHub may not even survive the pandemic, but for now it's still trying to weather the storm. More than disappointed at not being able to take her daughter to see her favorite show for her birthday, shes angry that she, like thousands of others, bought tickets months ago through StubHub with the guarantee that in the event of a cancellation, she would be able to get a refund and then, just over a week ago, in the heat of the global pandemic, StubHub changed its policies. StubHub promised its customers a full cash refund for cancelled events with its FanProtect Guarantee. It seeks class-action status and various damages, and an order that StubHub return to a policy of full refunds instead of coupons for 120% of the refund amount. But sellers are not seeing payouts for sales they say took place before any changes to the companys policy occurred. McMillan says StubHub denied him a refund, saying the March 20 game was only postponed, not canceled. According to court documents, when the pandemic caused wide-spread cancellations of events, StubHub reassured customers they would be receiving cash refunds, but they could opt to get a credit instead. A Wisconsin man has sued the giant online ticket reseller StubHub for reneging on its money-back guarantee for events now canceled because of the coronavirus pandemic. List of canceled, postponed, and rescheduled live events - Ticketmaster StubHub Ticket Refunds for Events Canceled Due to COVID-19 - Money Looking for a ticket refund? StubHub reaches agreement to repay The organizers stuck to their no . StubHub will cancel payment to the seller (or recover the payment if it has already been paid). And best of all, the practical effect of StubHubs user agreement requiring it to pay all the arbitration costs (these costs alone can run several thousand dollars, which is probably a lot more than the cost of the concert tickets youre asking to be refunded), and possibly your lawyers fees and costs too, is that StubHub should be strongly incentivized to pay your refund claim rather than dispute it.[7]. StubHub suspended that policy in March 2020, following the mass . Legend Re: Refunding tickets to a cancelled event Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. He immediately requested a refund. StubHub said theyd refund canceled tickets, but now theyre taking that back, The Clippers Russell Westbrook experiment is off to a terrible start. It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. The firm does it on contingency, so you dont pay a fee. What happens to Stubhub tickets if it's a rain out? But when it came to the current situation, it didn't honor the deal, the suit claims. Call 1-800-GAMBLER. He also eventually received his payment on the night of April 3. You can apply this coupon toward multiple StubHub events in the same currency. Also, if time permits, you can simply re-sell your tickets on StubHub (see our How to Sell Tickets on StubHub tutorial) or another popular ticket resale website. Indiana asserted StubHub violated the Indiana Deceptive Consumer Sales Act, Indiana Code 24-5-0.5-1 et seq. "If you want a refund don't accept no for an answer, because if you're entitled to one under the original agreement, you should get one," Kimmel said. Why Is Stub Hub Legal - isalegal The event was canceled and turned into some online-only baloney. StubHub Sellers Cries Foul Over Secondary Ticketing Market's New And a seller isnt getting a refund from a sports team or venue of an event until something is actually canceled. 2023 Advance Local Media LLC. These include national distributors like StubHub and Ticketmaster, as well as local organizations, including the Annenberg Center for the Performing Arts and the Penn Museum. But not all companies are offering refunds. 2023 Cox Media Group. Virginia, along with nine other states and DC, has reached an agreement with StubHub, an online ticket reseller, after the company refused to pay refunds for events canceled as a result of COVID-19. Its not acceptable, he said, explaining what to write. If an event is canceled, we'll give you a StubHub credit for 120% of the amount you paid. Stated performance for THIS DATE, THIS EVENT, is canceled. Emily Kreifels of New Jersey, who spent $145 for three tickets to Disney on Ice scheduled for March 29, went through the same back-and-forth. It is your responsibility to check with the venue, team, or performer website to understand all health and safety requirements before you go. I still printed out the notice of dispute. StubHub said they'd refund canceled tickets, but now they're taking StubHub, an event ticket re-seller, told him the company couldn't issue a refund, only a credit towards a future event. How to Get a Refund from StubHub - Christian Small Refunding tickets to a cancelled event - stubhub.community Legal Statement. Moyles had a similar experience: She requested a refund on March 17 and was told to hang tight for processing. StubHub had drawn intense scrutiny and several lawsuits after an abrupt policy shift last spring, issuing only credits towards future ticket purchases on events that were cancelled due to the pandemic rather than cash refunds - with the exception of purchases made in states where law required cash refunds in such an event. Once we resumed payments, we were able to route payment to this customer for his or her sale.. Little-Known Statute Could be Key To Getting A Refund For Cancelled To enjoy unlimited access to our journalism, subscribe today. At regular volume, we can afford to take that risk. Thats everything that we can tell you about StubHubs returns and refunds policy! How to Request a Stubhub Refund [98% Success] - DoNotPay Buy sports, concert and theater tickets on StubHub! and click the Request cash refund button on the appropriate credit. Need help getting refunds on canceled, postponed events? Here - WPXI Thats when Woody, Moyles, Kreifels and many others learned that the refunds werent coming. * 21+ (19+ CA-ONT) (18+ NH/WY). Fax: 601.707.7913, 1 Timber Way If sellers had events canceled, StubHub would. Suite 204 If you paid for something thats not being provided and material terms of that contract have not been met by the provider, youre entitled to your money back. Seamlessly, a full refund will be reimbursed to your account. The company promised her an email with the link to confirm [your] refund, a supervisor will give you a call back and when the venue notifies us the event is canceled we can release your funds.. Theyre trying to tell people they either have to accept a voucher for a percentage more than the ticket price or theyre going to reschedule the event, he said. At first I was skeptical after reading poor reviews, I guessed they might purchased from untrustworthy sellers. Through it all, Marketplace is here for you. Viagogo, a tickets marketplace, bought StubHub in February 2020. Solved: Event cancelled - Seller refunds? - StubHub Community Theyre not offering one and I cant make the new date. StubHub and several more of these. Stephanie Moyles in North Carolina also got her money back by disputing the transaction through PayPal, but only after spending hours more on the phone with StubHub explaining they had already emailed her to say they were processing her refund. Simply go to yourStubHub Walletand click the Request cash refund button on the appropriate credit. Tel: 601.427.4050 Explain your situation and why you wish to receive a refund. As if the cancellation of sporting events and concerts wasnt enough. From the Rolling Stones to James Taylor and Janet Jackson, Pittsburgh had some great concerts lined up for this summer. The Associated Press. Tel: 205.795.6588 Thats almost $500 that could be put toward my mortgage this month, Moyles said. [5] Better yet, because the arbitration proceeding is administered by the American Arbitration Association (AAA) and its consumer arbitration rules permit the arbitrator to award you any legal fees and costs you could have received in court (consumer-friendly California law applies per the user agreement),[6] you can hire a lawyer to file your refund arbitration claim and StubHub will likely have to pay his/her fees and costs too. StubHub is based in San Francisco. StubHub won't give refunds for canceled events, just 120% site credit The ticket service changed its refunds policy just as the COVID-19 pandemic was picking up steam in the U.S., announcing that it would only give customers credit rather than cash when concerts, sports games and other events were canceled. The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Advance Local. StubHub - Buy & Sell Concert, Sport & Theatre Tickets Reply from StubHub UK. Just a heads-up that some of the services were reviewing here have affiliate partnerships with us, so we may earn a commission if you visit one of them and buy something. Just 21 days ago, online ticket exchange and resale company StubHub sent a reassuring email to their customers. By choosing I Accept, you consent to our use of cookies and other tracking technologies. StubHub is an online ticket exchange that allows people to buy and sell live event tickets in a safe and guaranteed way Feedback Buy sports, concert and theater tickets on StubHub! Instead, theyre offering customers 120% credit for the canceled purchases, according to a letter from the companys president. Sellers won't face consequences under our dropped order policy, but we may ask them to send proof their tickets were canceled. StubHub Return Policy + How to Get a Refund on StubHub - TechBoomers.com From Cassidys interview with Axios: In addition to our buyers, we also have a million sellers on our platform, all of whom are trying to figure out how theyre going to get recouped from the original seller the venue, the team, the artist and the timing delays are going to be significant., In normal times, we would take the risk of giving refunds to buyers before recouping the same refund from the seller. Can I change, cancel, or get a refund for my tickets after - SeatGeek Create is a multi-purpose WordPress theme that gives you the power to create many different styles of websites. Odds & lines subject to change. This may include wearing a mask at all times, providing proof of your COVID-19 vaccination status, or submitting proof of a negative COVID-19 test within a certain window of time (e.g. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. Those will be paid out by the end of May. [6] See Paragraph 21, titled Applicable Laws and Jurisdiction, and Paragraph 22, titled Legal Disputes, of the user agreement. Request to speak to a Vivid Seats agent. Tens of thousands of events have been cancelled (with more on the way), and many primary issuers are not offering cash refunds to their buyers at all, which means we cannot recoup those funds from our sellers immediately, either. United States - California Colorado Connecticut Florida Georgia Hawaii Illinois The complaint contains several responses to StubHub's tweet about the changed policy from angry users to show they did not consider it convenient. This material may not be published, broadcast, rewritten, or redistributed. Terms Regarding Certain Cancelled, Rescheduled, Postponed and Moved Refunds will be equal to the original purchase price. ATTORNEY GENERAL HERRING HOLDS STUBHUB ACCOUNTABLE OVER FAILURE TO PROVIDE REFUNDS FOR CANCELLED EVENTS ~ StubHub, Inc. has agreed to honor its refund policies and is paying refunds to consumers whose events were cancelled as a result of the COVID-19 pandemic; more than 8,300 Virginia consumers were affected by StubHub's actions ~ Tap Tickets in the navigation bar at the bottom. Based on the scenario, StubHub may provide you with one of the following: If StubHub decides to reimburse you, they will usually send you an email with instructions on how to claim your refund. Drake and Bradley are the favorites in the MVC mens basketball conference tournament. Fans Still Struggling To Get Refunds From Ticket Re-Seller StubHub For Stubhub recently furloughed around 450 employees, two-thirds of its workforce. [9] But go ahead and set this down for review on your calendar because in this authors experience, StubHub may not respond. Read Customer Service Reviews of stubhub.co.uk - Trustpilot For most sold out events, Stubhub is a great and easy way to get tickets. Those will be paid out by the end of May. No problem. How to Contact StubHub: Customer Service for Buyers and Sellers - wikiHow In March of 2020 t Marketplace is a division of MPR's 501 (c)(3). But why is insulin so expensive in the first place? But in a March 30 email to its customers, cited in the suit, it said the crisis has delayed getting its money back from sellersat a time when buyers expect immediate refunds. In an interview, StubHub customer experience vice president Daron Fowlks declined to comment on litigation but said that customers who bought tickets to events in the U.S. or Canada on or before March 25, 2020, and were issued credits for cancellations, will now get refunds. From a mall parking lot altercation to a fight with a teenager during a pickup game, these are the allegations Ja Morant is facing. If you don't, we may cancel orders and charge you as provided in our User Agreement. Another seller, who requested anonymity, says he sold one pair of tickets on the platform to a popular event in Los Angeles scheduled for March 8, and did not receive his payout for more than a month, only after raising holy hell. He says he called 10 times and heard similar reasons for pay delays: issues with PayPal. San Francisco, CA 94105, A copy of the Notice of Dispute form is available through a link in the user agreement on StubHubs website (or by searching for StubHub notice of dispute on Google), and a copy is appended to this article as Exhibit A, StubHub Article, Notice of Dispute. You cannot return tickets that you bought on StubHub, as StubHub does not sell any tickets itself. r/stubhub - This is how I got my money back from StubHub. I would