We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We estimate the first half - second half 2021 mix as follows: We estimate the Digital - Engage 2021 mix as follows: This press release contains a discussion of certain Non-GAAP financial measures that the Company includes to allow investors and analysts to measure, analyze and compare its financial condition and results of operations in a meaningful and consistent manner. 9197 South Peoria Street Englewood, CO, U.S.A 80112-5833, Do Not Sell or Share My Personal Information. 0000010205 00000 n When you have a great customer experience you know it. READ THE CASE STUDY. Environmental, Social and Governance (ESG), HVAC (Heating, Ventilation and Air-Conditioning), Machine Tools, Metalworking and Metallurgy, Aboriginal, First Nations & Native American, TTEC Announces Fourth Quarter and Full Year 2022 Financial Results, TTEC's Board of Directors Declared a Semi-Annual Cash Dividend, First quarter 2021 GAAP revenue increased 24.8 percent to, First quarter 2021 GAAP income from operations was, Non-GAAP income from operations, excluding restructuring and impairment charges, equity-based compensation expenses, amortization of purchased intangibles, and other items, was, First quarter 2021 Non-GAAP Adjusted EBITDA was, First quarter 2021 GAAP fully diluted earnings per share was, Non-GAAP fully diluted earnings per share was, During the first quarter 2021, TTEC signed an estimated, Cash flow from operations in the first quarter 2021 was, Capital expenditures in the first quarter 2021 were, First quarter 2021 GAAP revenue for TTEC Digital decreased 18.0 percent to, First quarter 2021 GAAP revenue for TTEC Engage increased 34.1 percent to, Margin of approximately 14.1 percent for TTEC Digital and 11.8 percent for TTEC Engage, Margin of approximately 17.3 percent for TTEC Digital and 14.7 percent for TTEC Engage. TTEC Engage - Digitally-enabled customer care, acquisition, and fraud mitigation services. The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. 0000021593 00000 n Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. Our industry specific CX solutions can help. EXECUTE ACQUISITIONS Inorganic growth through strategic acquisitions SUMMARY Q4 2022 Contacts . Native CDP and native omnichannel together in one platform. Your industry has its own set of challenges. 0000001676 00000 n Revenue was $658.3 Million, up 7.5 Percent and 9.6 Percent on a Constant Currency Basis. 0000022096 00000 n Elevate your sales team through sales outsourcing, including a customized growth services playbook. And deliver CX at scale. from 8 AM - 9 PM ET. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. 0000013691 00000 n a great experience to their customers, build customer loyalty, and grow their business. journeys, 5 digital transformation 0000004300 00000 n We combine leading technology partnerships TTEC Engage is a 60,000 employee service company, with customers in more than 80 countries. 10 predictions shaping the evolution of customer and employee experience GET THE REPORT. ", STRONG CASH FLOW AND BALANCE SHEET FUND INVESTMENTS AND DIVIDENDS. Third quarter 2022 GAAP revenue for TTEC Engage increased 7.2 percent to $474.5 million from $442.6 million for the year ago period. We make it a point to make sure all our employees feel valued and . abeN7 QkwUV $4=g^T`UU^BQYzrmE"qE5+zl^3d[ U]3 Z/_4 ^Qv"f&O61sK2 +u!c|n&j2W" NYDCJ$/ About Us. For over 40 years and counting, we've combined service design, strategic consulting, technology platforms and operations excellence to deliver experiences that captivate customers and dramatically improve the bottom line. U9_P`0{,=p7H50q.a\ Qkk>u'K.hR`Y , iF ` Z:,h endstream endobj 29 0 obj <>>> endobj 30 0 obj <> endobj 31 0 obj <>/ExtGState<>/Font<>/ProcSet[/PDF/Text]/Properties<>>>/Rotate 0/TrimBox[0.0 0.0 612.0 792.0]/Type/Page/PieceInfo>/PageUIDList<0 2028>>/PageWidthList<0 612.0>>>>>>>> endobj 32 0 obj <> endobj 33 0 obj <> endobj 34 0 obj <> endobj 35 0 obj <> endobj 36 0 obj <> endobj 37 0 obj <>stream 4 ways to orchestrate 0000038100 00000 n ;TG9]'U-YVJ~+;;xH%rr.%n%J:p(PA8G0G8G0G8G0G8G0Gg>=Y,a,YF~A={ AEJ_W+J_W+J1e2dY,C1ee2fYdC?~1c=~qswk>|Yatq_ e endstream endobj 44 0 obj <> endobj 45 0 obj <> endobj 46 0 obj <>stream The Next Step in the CX Pioneer's JourneyTTEC pioneered the global CX industry almost 40 years ago when the company was founded by Tuchman. Leveraging next gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. ", Reflecting on his decision to return to TTEC, Mr. Erickson stated, "The strength and potential of TTEC's CXaaS platform powered by a culture of innovation across 40K+ passionate and dedicated brand ambassadors are an unbeatable combination in today's experience economy. 0000121691 00000 n from 8 AM - 9 PM ET. TTEC expands European capabilities, announces Adam Foster as President of TTEC EMEA, TTEC Digital announces strategic CX partnership with Google Cloud. 0000028129 00000 n We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. You'll work to make sure each employee is set up for success as they start their new role by teaching, testing, and monitoring absence and attendance throughout the training process. 0000009592 00000 n TTEC has been combining People, Platforms and Process for over 40 years, to optimise the Customer Experience for Brands across the World. Our analytic solutions help you understand the why behind every one of those whats so you are armed with ways to continually improve. 0000030939 00000 n and reduce cost to serve. Reduce cost and improve CX with recommendations from your front-line employees. TTEC NAMES SHELLY SWANBACK AS CEO, TTEC ENGAGE. It operates through two segments: TTEC Digital and TTEC Engage. TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. 0000004803 00000 n Guaranteed. Omnichannel, CRM, Automation, AI, we have them all. With our massive addressable market, broad and deep CX capabilities, and solid financial profile, our ambition is to double the business again, but in half the time. Founded in 1982, the company's 51,700 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. Together, our two divisions (TTEC Digital and TTEC Engage) help brands make every interaction they have with a customerwhether it's face-to-face, online, over the phone, on social media, or via a mobile appsimple, personal and exceptional! 0000009922 00000 n Flexibility to leverage all workforce strategies to provide an optimized CXaaS delivery model. You choose how you respond, Our modular tech stack provides you with all of the tools you need to meet your customer where they are today and prepare for wherever they are going tomorrow. 0000156098 00000 n optimize CX. Elevated. 0000156137 00000 n Privacy Policy. TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. Our award-winning training bots help improve onboarding, speed-to-proficiency, and contact center KPIs. TTEC Holdings, Inc. (NASDAQ:TTEC) is one of the largest, global CX (customer experience) technology and services innovators for digital CX transformation. Thats why we hire, train and celebrate brand ambassadors who live and breathe our clients values every day, in every channel, every time. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest, global CX (customer experience) technology and services innovators for end-to-end digital CX solutions, announced today financial results . Subscribe to TTEC's eNewsletter, Dialogue . TTEC has proven to be an industry leader in the pivot to a fully virtualized environment that redefines CX today and in the future. amazing customer The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. One that tells you what happened in the past. Cision Distribution 888-776-0942 0000001450 00000 n TTEC Engage - Digitally-enabled customer care, acquisition, and fraud mitigation services. Empower your frontline employees Learn more. Elevate your sales team through sales outsourcing, including a customized growth services playbook. We have searched the marketplace to find the best CX solutions to meet our clients and their customers' needs. We are well positioned for strong profitable growth in 2021 supported by elevated levels of bookings, pipeline and revenue backlog and further evidenced by the increase in our full-year outlook. TTEC Engage Customer Experience as a Service (CXaaS) TTEC's end-to-end Customer Experience as a Service (CXaaS) platform combines the technology, talent, and services to build effortless experiences for customers and employees alike. specific challenges. She is both a market-facing executive and a strong, cultural leader with a proven track record of building strategic value with C-level clients, employees, partners, and shareholders. Revenue was $2.444 Billion, up 7.5 Percent and 9.4 Percent on a Constant Currency Basis. Empower your employees with the right training and tools to deliver amazing customer experiences. TecHR Series TTEC Named #7 on Virtual Vocations' Top 25 Employer Partners for Remote Work in 2021. Remote contact center solution merges quality and security of on-site with cost structure and flexibility of work-from-home. TTEC Holdings, Inc. is a customer experience (CX) technology and services company. Learn about contact center best practices, industry trends, and innovative approaches to keep your customershappy. Our TTEC work from home team has 41 preferred residency states. Understand your customers on a deeperlevel. 0000001601 00000 n 0000035148 00000 n Options New. Learn what we've learned from a resource TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. Now you can with modern cloud-based technologies that quickly respond to changes in demand and customerpreferences. 30 Years of Experience Building Innovation and Driving GrowthSwanback has more than 30 years of experience establishing and scaling innovative businesses with digital, analytics, strategic consulting, and technology-enabled services at the core. 0000119952 00000 n 28 0 obj <> endobj xref Learn about contact center best practices, industry trends, and innovative approaches to keep your customershappy. Our services help you design, build, and operate exceptional customer and employee experiences. There are three types of analytics. Find and engage customers across all channels to accelerate growth. Environmental, Social and Governance (ESG), HVAC (Heating, Ventilation and Air-Conditioning), Machine Tools, Metalworking and Metallurgy, Aboriginal, First Nations & Native American, TTEC Announces Fourth Quarter and Full Year 2022 Financial Results, TTEC's Board of Directors Declared a Semi-Annual Cash Dividend. With the intensifying focus on digital adoption, no one is more capable or ready than TTEC to help companies and their customers win in the experience economy. "I am . Digital CX Transformation leader to ignite next stage of growth. Non-GAAP Earnings Per Sharebetween $4.14 and $4.32. At TTEC Engage, a business unit of TTEC, our Customer Experience (CX) centers of excellence - enabled by over 60,000 CX ambassadors and modern technology - deliver millions of seamless interactions every day around the world that help our clients acquire, retain and grow loyal customer relationships.Founded in 1982, our employees operate on six . Custom built to solve your specific challenges. 0000026716 00000 n DENVER, May 4, 2022 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ:TTEC), one of the largest global CX (customer experience) technology and services innovators for digital CX transformation, today announced that Shelly Swanback has been named Chief Executive Officer of TTEC Engage.