Their poor customer service folks! YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data. We also use third-party cookies that help us analyze and understand how you use this website. You should only sell what's actually available. Help us improve this article with your feedback. Needless to say, this concert never happened. If I don't get a refund soon I'll be reporting theft to PayPal. I tried cancelling the order and all I got was the "we're a marketplace, but you can resell your tickets" bull. When I received the tickets it is stamped on them in large lettersStudent ID required! My tickets were 100% real. Had I known seller didn't have tix I never would've purchased. Many events this past month were canceled. 'You're stealing my money': StubHub leaves customers feeling screwed They explained to us the person who registered the wristband could show up to the event and claim they lost it. You still ended up with my money, and I never received any value for that. StubHub has agreed to settle a complaint filed Tuesday by AG Yost in Franklin County Common Pleas Court. I just bought a parking pass for an event. StubHub refund ruling highlights Calif. precedent companies despise Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had. StubHub's FanProtect Guarantee : StubHub The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". Overall awful experience with only one of four tickets received for $500. StubHub is a ticket resale and exchange service. How do I get my money back? However, StubHub offers a refund. But by the end of March, refunds were suddenly gone. I WANT A REFUND TO BE CREDITED BACK ON MY CARD THAT WAS USED!!. I have been attempting to contact you several times regarding ticket order #553613638. If you want your refunds, go through your credit card companies or banks. STUBHUB CHANGED ITS FINE ON MARCH 25, OFFERING MOST CUSTOMERS JUST A CREDIT. Nobody will know until game day. My credit card can do refunds up to 60 days which of course is passed. We appreciate the patience of our customers, partners and regulators as we worked toward providing that choice, and we appreciate the ongoing dialogue with the states as we worked to formalize the actions StubHub voluntarily took beginning in May 2021 through this multi-state agreement.. Levi's Stadium Ticket Policies - San Francisco 49ers I'm being charged on sold tickets that were then refunded. How Can I Request a Refund for a StubHub Ticket? STATE LAW SAYS IT IS A DECEPTIVE TRADE PRACTICE "TO FAIL TO PERFORM ANY PROMISES MADE TO A BUYER IN CONNECTION WITH THE REFUND." Open the SeatGeek app. I checked by calling Ticketmaster. As a secondary marketplace, refunds through the primary source would not affect your compensation if the event was cancelled. 5 days later after i printed the tickets and submitted payment, the seller can change his or her mind at anytime? Last Updated on September 16, 2021 by Dave Clark. I couldn't get a refund even though I had bought the tickets months in advance and asked for a refund hours later. Still haven't received refund. DON'T BUY ON THEIR PLATFORM!!! Last year, they cancelled the event and refunded people who bought their tickets from their website, but stubhub changed their policies in the mist to not do that. Assuming you see the cancellation right away that doesn't give you much time, if any to repost the tickets and try to sell them again. Highly dussapointed. StubHub Hit With $5M Class Action Lawsuit Over Coronavirus Refund Policy The settlements will mean a payout of close to $20 million in refunds to more than 75,000 consumers in the nine impacted states and District of Columbia, depending on how many consumers claim refunds. "Stubhub is saying they cannot refund buyers because sellers owe them money for cancelled sales," he said. Now I have two tickets to a concert, and there's no refunds allowed even though it happened a few minutes ago. Did StubHub's changed ticket refund policy violate Mass. law? "If you have tickets to a show that is postponed, you will be able to select your refund . That's why they have a return policy. >> I CERTAINLY URGE THE A.G. TO GET INVOLVED. Waited past the confirmation date and still heard nothing from the seller.sure stubhub did what they could to contact the prick with finally responds and they charge my account. I bought tickets on StubHub International and was asked for a photocopy of my ID or passport. It also covers you if an event is cancelled or rescheduled, necessitating the purchase of new tickets.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-large-mobile-banner-1','ezslot_7',151,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-large-mobile-banner-1-0'); On StubHub, you have two options for reselling your ticket. 3 hour wait on the phone, said they would call me back within 1-2 hrs - still waiting it's been over 2hrs now. I would like my money back due to a postpond concert hours before the concert. StubHub Changes Refund Policy For Final Four Ticket Buyers When my wife explained to them the issues with the wristband not being registered in our name, Stubhub said it wasn't there fault if we were too stupid to not loose the wristband. Read this advice or complain & cry later on.. Companies doing business in the state can have any policy they choose, but it must be disclosed and can't be altered after a transaction. Want to pick up my tickets from a UPS store. So i grabbed 2 tickets ( I checked after they went on sale). StubHub retroactively changes cancelled event refund policy due to COVID-19 (Coronavirus) Talk to a Lawyer, Free Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. Problem is, I'd be wearing the "lost" one and would then be denied entry. The Hollywood Reporter is a part of Penske Media Corporation. This needs to be refundable (and not just replacement tickets of same price as I will get seats I do not want). Never use stubhub again. Fans outside of North America are defaulted to a refund. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say that switch is a violation of their rights under state law. You can view that credit in your StubHub wallet on the website if you're not able to track down that email. Stub Fraud. I contacted Stubhub and they refused to refund my money. Bought 2 tickets for Hamilton in Chicagogot there and the view was 75% obstructed in one seat, and 35% in the other..StubHub did not mark EITHER as obstructed. I don't have "proof" because stub hub transferred these tickets and took my access away from them. StubHub Return Policy [Quick Information]. Spent $314 for daughter and friend to see Harry Styles. Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. I went to Barclays Center for the Chris Brown Party Tour yesterday. When I have bought in the past, those PDFs were made instantly available because StubHub already had them. Outside of the US and Canada, fans are defaulted to a refund. That was the only option given to both Cormier and Brown even though both events, the Bon Jovi Tour and the "Les Miserables" dates in Boston were officially canceled. 4. a cash refund, but that cash refunds remained the default. Stubhub sucks! Hotels Using NFTs to Create a StubHub for Lodging Reservations Weve also historically offered sellers more convenience by paying them for ticket sales on our platform before events actually happen. When I have sold in the past, I have had to successfully upload PDF copies of tickets before listing. Read the full policy. "Under state law, it's actually illegal to fail to honor any promises made in connection with the return policy or to misrepresent it. hey piget2008 if its for the U2 event, stubhub is offering refund if you send the tix back just email [emailprotected] saying you want a refund, if its not for this event they offer one time exceptions of store credit, ONLY if youve never had one before because its a ONE TIME EXCEPTION, this is for ppl that buy wrong tix on accident of want different tix or cannot attend the event, and another thing sellers of doing business. "These consumers made a deal with StubHub," he said. i have tried to call several times but have been on hold >3 hours on 2 occasions. After placing me on hold they said, the tech reviewed it and it did show on the website. Too late to purchase decent seats. This comes as the UKs Competition and Markets Authority (CMA) confirmed last month it proposes to accept a series of promises from the companies, which would include selling off all of StubHubs business outside North America. But . You can resell your ticket using either an app or a PC. This all happened within an hour after the person bought them. Major League baseball canceled the game and StubHub changed its policy. Other sellers may take a case-by-case policy. They said outta luck. In the last few weeks, 28,000+ events have been cancelled, postponed or rescheduled 23,000 in the US alone. Thank you StubHub. IT WAS NOT DISCLOSE THAT THE VIEW OF THE FIELD WAS OBSTRUCTED. Earlier this week, StubHub announced a change in its ticket policies during the COVID-19 pandemic and informed customers that cancelled events are now eligible to receive a voucher, rather than a refund. StubHub changes its refund policy during COVID-19 pandemic, how you can I purchased tickets to the Liverpool v Arsenal game which they were advertising to take place on Saturday 26th August st 3pm. The Stubhub Refunds by Email Another way you might reach the company is by sending them an email. Are you kidding me really!? Worst Ever. The total number of refunds associated with the settlement is difficult to piece together, and likely could fluctuate depending on how many impacted consumers make claims in the process. Since the artist we wanted to see wasn't showing up, we left as we were instructed that we would get a refund as he was the artist we were there to see. Just showed up to the McGregor Aldo UFC fight with three other friends with very expensive tickets we bought on StubHub ($1253.00 each). I will never use stubhub again. Wisconsin residents could get ticket refunds after StubHub settlement I don't even have an account, never purchased tickets but some thief stole my card info. I asked them to email me a screenshot proving that they had reviewed and saw this and asked to speak to a manager. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. Is there any way to find out if its still being processed at all? I purchased a Citi field parking pass for Mets opening day. We were not the only ones. They bought tickets with promise of money back if the event does not occur. We're not refunding money at this point,'" Cormier said. "I finally got a supervisor on the line and he said 'No. I placed the call today, which is the day after. 01-24-2022 11:26 AM. I purchased a Citi field parking pass for Mets opening day. It means they ripped me off, I guess. This is pure fraud. So I would like a refund for the pass that was never sent to me. When we bought these tickets, we had jobs and splurged for a night out. At the same time, buyers expect immediate refunds. StubHub changed its fine print on March 25, offering most customers just a credit. Customer service will only take calls for ppl with event in the next 24 hours. Ticketmaster, for example, states that if an event is . For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. StubHub Refund Class Action Lawsuit - Gibbs Law Group StubHub is offering the retroactive refunds now because the live events industry is opening back up. I immediately called StubHubs customer service since I didn't see a way to cancel the order online and couldn't find the Refund or Order Cancellation policies. I purchased tickets to the Charger Raider game on June 20th, in the amount of $868.64 that was paid with a credit card. Hi Joan. From that StubHub wallet page you can request a refund instead of keeping the credit. StubHub just took my name the last 4 digits of the card number, my email and the transaction date and said someone will email me about a refund no case number or and instructions about the process or time frame. >> THESE CONSUMERS MADE A DEAL WITH STUBHUB. So they say delivery will be by July 22,2021 so July 21,2021 come I get a e-mail that the tickets were delivered but they were delivered back to the STUBHUB STATION IN CALIFORNIA AND I LIVE IN FLORIDA anyway I call three hours wait on the phone now my son can't make it to the three days concert and they refused to give me a refund and I am stuck with a $805.00 something do you think that's fair. Stubhub knows it's a lie, but they don't bother to let people know their tickets are not the same as the ones you could get from the event holder. The policy change affected more than 12,000 consumers who had bought tickets to Ohio events through StubHub before March 25, 2020. If any of these tragic events occur, you will be eligible for a refund. How to Request a Stubhub Refund [98% Success] - DoNotPay They opened up a tech investigation and realized that it did not actually state on the original order alcohol free section. The company even repeated that promise of full refunds in an email sent to Cormier in early March. Putting the money back in StubHub's money-back guarantee. Buy sports, concert and theater tickets on StubHub! Never Will I Buy From Stub Hub Again. European Politicians Call For Investigation Of Ticketmaster, Live Nation Argues Taylor Swift Lawsuits Must Be Arbitrated, KISS Announce Final Shows on End of the Road Tour, Event Ticketing Resources For Secondary and Primary, StubHub Settles Multi-State Lawsuit Over COVID Refund Policy Changes, payout of close to $20 million in refunds to more than 75,000 consumers, a statement published by StubHub following the settlements reads. StubHub updated their policy today. The company looked into those events and admits they were canceled but is inexplicably standing by its policy of only offering store credit.Healey's spokesperson told us the issue is on her radar and anyone affected should file a complaint with her office. If my ticket was valid I WOULD HAVE USED IT. They helped me with delivery and addressess changes when I moved and when I lost my tickets they gave me a refund to use for a future game! Following backlash from customers, the ticketing company responded in a statement this week. Never use stubhub again. You cant change your TOS after purchase. Covid-19: What to do if you have tickets to an event that is canceled How to get your StubHub refund Colorado consumers who have not been contacted by StubHub and believe they are entitled to a refund may either contact StubHub at 866-788-2482 or the. Save my name, email, and website in this browser for the next time I comment. IF THEY HAVE 100 COMPLAINTS, THERE ARE PROBABLY THOUSANDS IN MASSACHUSETTS WHO DIDNT COMPLAIN WHO ARE OWED MONEY. StubHub, which was recently acquired by Viagogo, another secondary ticketing marketplace, for $4 billion, declined to comment on the lawsuit against it. StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many. I didn't receive my ticket and they won't give a refund only a worthless coupon. As soon as circumstances allowed, StubHub achieved its goal of providing impacted customers the choice to keep the 120% credit they were issued when their event was canceled or receive a cash refund. If Adele ends up cancelling you will get a refund. Explain your scenario, and provide any applicable evidence. They could not refund me nor give me the seats I wanted. I believe this is UNFAIR PRACTICE on StubHubs end and that customers should been given a reasonable amount of time to cancel an order especially if it's for a large amount of money. Not certain how that happened but I think that the site was confusing and I didn't pay full attention. So we can dig into this deeper, can you please send us an DM with the order number along with the email address and zip/postal code on your account? Overcharged. Attorney General Yost Inks Agreement with StubHub to Issue Ohioans Or am I screwed. Complete StubHub customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com. 2. I called ticket master and all the floor seats were sold out!! StubHub's policy change drew fire from the outset, as most other ticket resale platforms began offering credits to customers holding tickets to cancelled shows, but still allowed refunds for those who asked. How to Get a Refund for All Your Tickets - Vulture Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift in the ticket resale companys refund policy in 2020. The cookies is used to store the user consent for the cookies in the category "Necessary". NOTHING. We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months. See detailed StubHub customer service rankings, employee comments and much more from our sister site. The way it looks everyone else from grizzmas got their refunds except people from stubhub my order was #559869427 a lot of times it seems the website just steals people's money if the show is canceled. >> I PURCHASED TWO TICKETS FOR $390. StubHub will contact you as soon as possible. the issue is on her radar and anyone affected should file a complaint with her office. It helps buyers and sellers of tickets for sporting events, concerts, theatre performances, and other live entertainment events. Obviously the concert was canceled and I would like my money refunded. FRACK! A LONGTIME BOSTON CONSUMER ADVOCATE AND FORMER ASSISTANT ATTORNEY GENERAL SAYS HE HOPES SHE WILL INTERVENE. Said cancellation was glitch. But as more and more events were canceled and the novel coronavirus took hold in America, StubHub abruptly changed its policy in late March. All of our tickets were void, fakes, frauds. This company is a scam and I would have told my mom to buy the tickets from Ticketmaster, but she didn't see them on there. never use them again. I'm returning the tickets and buying else where. I bought tickets as a gift and they can't attend now I'm trying to sell way above the "ticket price" bc of the service fees. Even though I didn't get a reprint it was still great. On March 7th, StubHub emailed Marrali a copt of its refund policy. I just hope I get my money refunded. Fans with paid individual game tickets purchased prior to May 25, 2021 via mets.com or 718-507-TIXX for any impacted games originally scheduled from June 11 through the end of June will: Retain their original ticketed location if seats are within a designated Vaccinated Section and ticket holders can provide proof of vaccination upon entry into . Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. How Do I Get Stubhub to Refund a Charge? - GetHuman I bought tickets to a stadium show in San Francisco for Def Leppard and Motley Crue originally for July 19, 2020, then changed due to COVID to Sept 10 and then again to Sept 7. Given the unprecedented impact the coronavirus has had on the live events industry, we have adapted our policies in the US and Canada while continuing to go above and beyond for our customers. StubHub said in a statement that it has opted to offer this now because the live events industry is beginning to reopen with vaccinations accelerating and capacities increasing across stadia. How is it that I paid $140 for these tickets and tried selling them through stub hub only to walk away being charged $176 on top of the $140 I paid for tickets. The game has been changed to Sunday 27th August and we are simply no longer in the UK. COVID refunds: Wisconsin, StubHub settlement reached - WITI The policy once promised a full refund for canceled events but now only offers a coupon worth 120% of an original order. StubHub Refund Policy Change May Run Afoul of Massachusetts Law Tons of others with stub hub purchases were going through the same thing. If she reschedules your tickets are good for the new date and you can attend or sell your tickets. I do not want someone to buy my tickets without the same disclosure available. Honor yours. Wrong seats. StubHub cited a 2020 ruling by U.S. District Judge Dale Fischer of Los Angeles, who granted the company's motion to compel arbitration in a refund class action by people who bought tickets to . However, if it's not in your name you can't get this done. If these are not available, you will likely get a full refund. If I had purchased elsewhere I would have received a full refund! I have reported this sale as fraudulent to my cc company as the 200% mark up is outrageously criminal. Also disputing a charge that you made is fraud. "The return of live events, the input of customers, partners, and regulators, and the . This was an unauthorized, unreasonable charge. Two days later I received an email from StubHub stating that the tickets that I had erroneously bought were not even available but that they had been switched to better ones at no charge. Danielle is the author of this solution article. StubHub, the leading secondary ticket seller, is facing a multi-million dollar class-action lawsuit after a last-minute change to its refund policy. Did StubHub's changed ticket refund policy violate Massachusetts law? I agree I do not like their return policy. StubHub to refund over $3 million to more than 8,500 Colorado customers Never got my refund from grizzmas July 31st 2021. Also, awfully bold of them to assume I would want to purchase through them again. StubHub said they would not accept that because the actual tickets needed to be picked up in front of the theater. If you want to request a refund via email, follow the procedures: StubHub.com does not have any return policy but in such cases, buyers are eligible for refunds under the FanProtect Guarantee policy. https://csattorneys.com/2021/01/26/how-to-get-a-refund-from-stubhub-because-getting-a-future-credit-, Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat.