FanFair Alliance - Ever get the feeling you've been cheated? Viagogo is refunding people who bought tickets to events that have been permanently cancelled due to coronavirus - or giving them a "125% voucher". ', Beware of this fake Disney+ phishing email. 8:20-cv-01880, : United States District Court, Middle District of Florida, : Viagogo denies its customers refund despite the Viagogo Guarantee, Click to share on Twitter (Opens in new window), Click to share on Facebook (Opens in new window), Click to share on LinkedIn (Opens in new window), Click to share on Reddit (Opens in new window), Click to share on Pinterest (Opens in new window), Click to share on WhatsApp (Opens in new window), Verizon Wireless SMS Refund Settlement Details, Misleading Non-Drowsy Claims on Medicines Learn About Our Investigation. In the case where multiple different Buyers are sharing the cost of a transaction and each paying part of the total amount (i.e. I contact Ticket Master and they stated the ticket delay is probably due to the fact they need to confirm that everyone adheres to the ticket policy and didnt order more than their fair share. In the case a Seller has not confirmed a sale within forty eight (48) hours, or in the case a Seller Reports a Problem the Seller, including without limitation, may be subject to a replacement fee, other charges, and/or other consequences as specified in Section 5. To sell tickets, a Seller lists the tickets in the Site database. You agree that viagogo is not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. The refund will be received from the Event Organizer within 30 days. Gill Little booked tickets through Viagogo for Jeff Lynne's ELO at the Birmingham Arena in October. viagogo provides a service that allows members who want to buy tickets ("Buyers") to find members who want to sell tickets ("Sellers"). I am based in Indiana. Ticket marketplace platform Viagogo is fighting to prevent nationwide certification of a class action lawsuit accusing it of failing to offer refunds to events booked through the pandemic. Coronavirus outbreak: cancelled or postponed events - can I get my money back? Even if you are, it's likely to be a more complicated process. 'The tickets would be useless to me if Rage Against the Machine weren't playing next year.'. Anna Netrebko concert canceled by Taiwan orchestra Taylor Swift Tickets. Apparently not. ! Send us your story with as much detail as possible to fill out our investigation. 5.2 Violations, Termination and Suspension. Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. 'At that point, I went onto the event organiser's website and there was a very clear statement of cancellation,' he said. Moreover, this appears to have been Viagogos policy for an extended period. Viagogo customers are struggling to get refunds for cancelled and If you bought your tickets directly from the event organiser or primary ticket retailers, such as See Tickets or Ticketmaster, you'll have extra consumer protections. 3. You are responsible for maintaining the security of your username and password and You are responsible for any action taken under your username or password. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. Ive been told a refund is coming in 10 days 4 times now. Concert ticket refunds: Tips to have best shot at getting money back Once your complaint has been recorded, you should regularly log into your user account and check for a notice of cancellation of tickets and a notice of a refund. By submitting your comment and contact information, you agree to receive marketing emails from Top Class Actions regarding this and/or similar lawsuits or settlements, and/or to be contacted by an attorney or law firm to discuss the details of your potential case at no charge to you if you qualify. Viagogo-cancelled event and refunds MoneySavingExpert Forum The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages. . If you purchased ticket from SM Cinemas and paid in cash, you need to bring your ticket to the outlet where you bought it, bring a government-issued ID, and you will get your cash refund asap. Shiflett is represented by Scott Edelsberg of Edelsberg Law PA and by Gary F. Lynch, Jamisen A. Etzel and Nicholas A. Colella of Carlson Lynch LLP. Wait for a StubHub representative to reach you. 2.8 Notification. Which? Please use caution when using the Site and remember that there are risks of dealing with people acting under false pretences. Romeo Santos Concert Tickets. 2.15 viagogo Guarantee. Pretty straightforward, you'd think? Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. As a Buyer, You grant Us permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. If you paid by credit card, and paid more than 100 and less than 30,000, you have additional protections if something goes wrong. If an event is moved and you cannot make the rearranged date, you should be entitled to . This company is a total scam. Piggyback tickets are for seats that are directly behind each other.To list as a Seller, You must provide a valid credit or debit card. They will not give me any explantion for this. A CMA court order requires Viagogo to clearly disclose key information on its listings, such as resale restrictions on tickets. Viagogo Refund Class Action Lawsuit 2021 - Refusing Cancelled Events found tickets for Hamilton at Victoria Palace Theatre being sold for 714 per ticket and in breach of the venue's T&Cs. It states that if an event organiser offers tickets to another event, customers will be entitled to those tickets. Sellers should use our automated online confirmation process. Many event managers have already committed to providing refunds for cancelled events. We think businesses - especially those with substantial resources - should still provide refunds for events . However, Viagogo responded to the motion by filing paperwork arguing that the court should deny the said request. 2.1 Requirements. 'They're refusing a refund on the basis that the tickets can be carried over to next year's festival,' she told us. I haven't received an email confirming my order. We take no responsibility for such issues. By clicking a link you are consenting to this. that reports on class action lawsuits, class action settlements, Viagogo has advised customers who cannot attend a rescheduled event to relist the tickets on its website, which allows the company to take a repeat commission from new buyers. Per the Viagogo site, because it was a rescheduling and not a cancellation, refunds were not available. Welcome to viagogo's online ticket exchange (the "Site"). Forms must be returned to viagogo 10 working days after receiving them, in order to apply for a refund. We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. If you purchased from Viagogo or another secondary ticketing site, you may not be able to make such a claim. No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. Except as noted in Section 2.9 a), the Seller must confirm the order within forty eight (48) hours of the sale of the tickets. 3.2 Other Information. 4.2 Stolen Property. I purchased tickets to a Jimmy Buffet concert for 08/14/21 (rescheduled from 08/2020). BTW the tickets were available also the same day of the concert. That will be credited to the original source of payment used at the time of buying the ticket, according to Live Nation. viagogo's liability to You or anyone else in any circumstance is limited to the lesser of (a) $250, and (b) the total value of all tickets and other items you bought and/or sold via viagogo during the action allegedly giving rise to liability. I received an email 4 days prior to the event, stating the ticke. 1.2 Ticketing Exchange. Our guarantee does not affect Your statutory consumer rights under UK law. Viagogo Reviews | Contact Viagogo - Entertainment - Hellopeter About Us Plaintiff filed a motion last month seeking to broaden the scope of her class action lawsuit against Viagogo from just Florida residents to a nationwide class. Instead, it sat on your $2,031. This will be posted quickly, exposing the company and letting others see what happened to you! 'I was scammed out of 160 after fraudsters tricked me into buying fake Gill opened a dispute with her bank, but was refunded by Viagogo before her bank started investigating her case. 7.2 Copyright. Mtley Cre Concert Tickets. But Which? 2023 considertheconsumer.com, Viagogo Fights to Avoid a Refund Refusal Nationwide Class Action Lawsuit. Are you still awaiting a refund for a ticket to an event that was canceled due to the pandemic? They are suggesting that I relist those potentially fraudulent tickets, which does not guarantee that I would ever receive a refund. Terms and Conditions - viagogo ticket exchange Case Name & No. 2.12 Seller Payment. Faye has now been refunded by her bank after making a chargeback claim. will, in its discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. 2. According to the consumer group Which?, Viagogo's terms and conditions say . Editors Note on Viagogo Refund Class Action Lawsuit: : Lauren Shiflett v. Viagogo Entertainment Inc., Case No. The watchdog is examining the proposed tie-up after reaching an initial conclusion that it could severely reduce competition. They do not say they are going to charge such fees per a ticket . Based on the attached photo, you can see there's bundle of rubbish replying you with scripts. Based on the attached photo, you can see there's bundle of rubbish replying you with scripts. Explain your case the best you can. Which? All sales and bids are final. Please note this does not include any Tax that may be payable on fees We are required to pay. 2.3 Username and Password. A member who wants to buy a ticket first scans the Site database for tickets listed by Sellers that match the Buyer's desired tickets. a Split Payment transaction), we collect the payments within 24 hours of the first Buyer completing the transaction. 7.1 Ownership of Intellectual Property. I would love to join this lawsuit as I am in the same boat! Mar 1, 2018. Once the Seller lists tickets for sale, the Buyer purchases these tickets, and the Seller has confirmed the sale, the Seller is responsible for completing the transaction with the exact tickets the Seller has listed. Viagogo Fights to Stop Refund Refusal Class Action Lawsuit Gaining Online ticket seller Viagogo has come under fire for refusing to refund customers for events that have been cancelled or postponed due to the Covid-19 pandemic. Viagogo Reviews - 1,776 Reviews of Viagogo.com | Sitejabber got in touch with The R&A, the organisers of the event, who confirmed the event was cancelled. Including any such items constitutes a material breach of these terms and conditions. Read Customer Service Reviews of www.viagogo.co.uk - Trustpilot It means that if tickets can be transferred to a 2021 event, Viagogo will not refund ticket holders, even if the 2020 event is confirmed as cancelled. Concert cancellations blamed on COVID variant leave ticket buyers This charge is in addition to the amount originally paid for the tickets. 2.2 Registration. Viagogo accused of listing non-existent tickets on behalf of seller Copyright (c) 2006-2023, viagogo AG. ', Viagogo explained, 'If an event is completely cancelled, the customer is entitled to a cash refund or 125% voucher. Only to be given the run around. Check out our list of Class Action Lawsuits and Class Action Settlements you may qualify to join! Viagogo complaint: Wont refund for a cancelled Justin Bieber tickets However, according to Complete Music Update, Viagogos most recent filings indicate that buyers having tickets to pandemic-affected events have been handed vouchers worth 125 percent of the original purchase price. Backstreet Boys Tour 2023. We have given fans who have purchased tickets from us the option to either transfer their tickets to the staging of The Open next year or request a refund. 5.1 Investigations. Provide the information they might require. 6.7 Third Party Information. FanFair publishes a guide for getting a refund from Viagogo Viagogo will keep saying they already paid you but they will never show you the proof of payment. No refund, no answered or returned email for days. 6.9 Change or Suspension of Site. This is a level of criminality that will get this company belly uptrust me, I am all in for this class action lawsuitwe cannot let some corrupt Florida judge prevent a WHOLE COUNTRY of music lovers from being cheated and abused out of our hard-earned money. 6.4 Release. The revised version of this Agreement is automatically effective after it is initially posted on the Site. Viagogo refused to refund her on the basis that Festival Republic had given buyers the option to carry over their ticket to next year. Leave us a message by clicking the Contact Us button. has found. Ticketmaster's refund policy is clear: All sales are final, and refunds are allowed . Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. That is the only way for fans to guarantee their place at the Championship and avoid the risk of tickets not being accepted.'. Adele FaceTimes fans as some demand refund for flights and hotels over If you're still not getting anywhere with the primary ticketing company (such as Ticketmaster or SeeTickets), you could try going to the small claims court as a last resort. 2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre. Note that Your payment may be withheld if you violate this clause. This Agreement incorporates by reference the following policies and documents also found on this Site: 7.4 Governing Law. Viagogo customers face fight to get cancelled and postponed event refunds Dial +1 (866) 788-2482. Chris Brown Tickets. Viagogo Refund Policy MoneySavingExpert Forum Viagogo denies withholding refunds for gigs hit by coronavirus Received clear instructions via email on how to claim refund for cancelled concert which involved posting . Thus, the ticket price shown (before our fees) may include Tax as appropriate. If your event has been canceled, Viagogo will ask you to return the tickets and get a full refund for your purchase. Viagogo's cancellation policy states that customers with tickets to cancelled events are entitled to refunds, while tickets for postponed events are usually valid for the new date. 4.1 Double Posting and Removal of Tickets. Ticket listings are a representation of actual seat location. Viagogo Reviews - 1,777 Reviews of Viagogo.com | Sitejabber I sent our ticket numbers but Opera Australia said they were not theirs. Take a look at our advice on writing a letter before you make your claim. 6.9 Change or Suspension of Site. Arctic Monkeys Tickets. 21 December 2016 at 10:00PM in Theatre, concert & events tickets. When We receive an offer by bank transfer, We will check to see if the bank account is valid. Tickets sales must be fulfilled via the delivery method indicated at the time of sale directly to the Buyer and no later than the shipping deadline communicated to the seller at the time of sale (Must Ship By Date). It states that if an event organiser offers tickets to . 6.11 Permitted use. It said: 'Our ticketing policy clearly states that reselling of tickets is a breach of our terms and conditions and if we detect these tickets they will be cancelled. You will receive an email notification from Viagogo explaining the same. We have the right to withhold payment or collect repayment if the event was re-scheduled or cancelled or if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement.