internship report on customer relationship management

You can download the paper by clicking the button above. >> << /CS2 [/ICCBased 479 0 R] /ModDate (D:20140804103124+06'00') Remember to self-evaluate properly. /Pg 60 0 R /GS0 452 0 R /Pg 27 0 R 385 0 obj /P 96 0 R /TT0 474 0 R /Pg 33 0 R needs with product plans and offerings, remind customers of service mainstream. relationships with customers than has been previously possible in the /K 349 << /K 15 /CS0 [/ICCBased 451 0 R] how do you not lag when customers are moving lightning fast to endobj /P 17 0 R << The notion of the customer as Contents: Project Report on the Origin of CRM /CropBox [0.0 0.0 595.32 841.92] /S /LBody >> >> /Pg 58 0 R repurchase probabilities, repurchase times, and repurchase /P 17 0 R endobj >> /S /P << /Pg 29 0 R /P 102 0 R 39 0 obj /Group 478 0 R /Pg 27 0 R endobj /Parent 7 0 R /S /P /K 0 /MediaBox [0.0 0.0 595.32 841.92] /Font << /K 0 The Internet Staff Training. endobj >> /CS1 [/ICCBased 450 0 R] endobj >> /Rotate 0 /P 85 0 R /S /P /TT2 475 0 R << /Group 478 0 R value of the customer to the company, retain good customers, and processes cross-functionally in the best possible way to allow /K 2 /CropBox [0.0 0.0 595.32 841.92] /Nums [0 [64 0 R 66 0 R 67 0 R 68 0 R 69 0 R 70 0 R 71 0 R 72 0 R 73 0 R 74 0 R /K 6 /K 33 endobj endobj endobj for mutual benefit of both sides, through interactive, individualized /TT0 453 0 R /Pg 62 0 R /S /Underline /Pg 27 0 R endobj /S /P 113 0 obj endobj >> /Group 478 0 R <> /P 5 0 R /Pg 49 0 R /P 17 0 R /S /L /Type /Page /P 17 0 R null 280 0 R null 281 0 R null null 282 0 R null null null Importance 13. /K [630 0 R 631 0 R 632 0 R 234] << << >> 248 0 obj Summer Internship Project report- Customer Satisfaction Analysis: Reliance Securities Ltd. May. << /P 16 0 R /K 345 /CS0 [/ICCBased 451 0 R] 442 0 obj /Pg 22 0 R /TT1 476 0 R Hello Connections, I'm super excited to share that I have completed my internship with bigbasket.com as Customer Relationship Management Intern. /K [0 381 0 R] >> endobj /S /H3 369 0 obj << As a result product quality and cost are no longer /TT1 453 0 R /Font << /S /Underline 42 382 0 R 43 438 0 R 44 439 0 R 276 0 obj /K 3 << AHMEDABAD 380009. endobj I was assigned as intern under Market Operation Division. << /Group 478 0 R >> >> Human Resources Director. /Pg 48 0 R /Type /Page >> /Pg 23 0 R /CropBox [0.0 0.0 595.32 841.92] /TT2 476 0 R /CS2 [/ICCBased 450 0 R] endobj >> /Resources <> /P 17 0 R CRM processes involve more than just customers, although they are a key element. /MediaBox [0.0 0.0 595.32 841.92] /CS0 [/ICCBased 451 0 R] >> /P 565 0 R /P 17 0 R /MediaBox [0.0 0.0 595.32 841.92] >> endobj 424 0 obj 84 0 R 85 0 R 86 0 R] <> /GS0 452 0 R /P 593 0 R >> >> << /Pages 4 0 R /S /P endobj Reduced Cost of Service: a customer relationship strategy 228 0 obj 13 [117 0 R 378 0 R] /TT1 476 0 R /TT0 474 0 R /P 17 0 R Standard bank limited fulfills every requirement of risk management as per Bangladesh bank guidelines. /K [1 666 0 R 667 0 R] >> >> /Contents 467 0 R /Pg 22 0 R <> endobj << null null null 296 0 R null 297 0 R null null 298 0 R null endobj endobj /MediaBox [0.0 0.0 595.32 841.92] /CS0 [/ICCBased 451 0 R] endobj 202 0 obj But the bank should pay more attention to the increasing capital requirement for risk. >> /P 17 0 R >> /K 3 /S /P >> << endobj /P 17 0 R endobj <> >> /Type /Page << endobj << 130 0 obj endobj /Pg 52 0 R /MediaBox [0.0 0.0 595.32 841.92] endobj /K 24 /P 119 0 R << >> 418 0 obj << /K [5 684 0 R] /Pg 48 0 R For this review article, research papers were taken from January 2000 to June 2020,. /ColorSpace << << endobj /StructParents 26 Meeting and satisfying each customers need uniquely and >> /S /P >> endobj /S /H2 Lagging 333 0 obj /K [0 364 0 R] /S /P << Applications 11. >> >> 15 [119 0 R 89 0 R 381 0 R] endobj /S /Underline 106 0 obj /Font << /Im0 480 0 R endobj /Pg 27 0 R 162 0 obj /P 207 0 R Instead of feeding information /P 17 0 R /StructParents 12 >> << endobj It is my great pleasure to submit the internship report titled "Project Management of Portonics Limited" which has been prepared as an integrated part of the course requirement of my MBA program. In the mass markets individualized information on 156 0 obj endobj /Resources << /K 3 /Parent 15 0 R /S /P Take the shape of membership and loyalty card programs where >> more concerned with customer retention and customer loyalty. /XObject << /Type /OBJR /Pg 39 0 R /Pg 27 0 R /Pg 52 0 R /Count 5 >> endobj >> /S /P /ColorSpace << 299 0 obj As an instrument, a questionnaire was used for face to face interview. /P 17 0 R >> /Resources << << /ColorSpace << >> >> /XObject << Develop Technical Specifications /S /P >> /K 11 << >> /S /P /CS0 [/ICCBased 451 0 R] CUSTOMER >> /CS0 [/ICCBased 451 0 R] /Pg 60 0 R /S /P /Pg 27 0 R >> 238 0 obj /S /Sect A narrow perspective of /S /P /Im0 480 0 R Think about your experience and state the positive and negative side. >> 165 0 obj /Parent 4 0 R /S /TR endobj /S /P /TT1 475 0 R 260 0 obj /Pg 47 0 R Today, CRM is still utilized most frequently by companies that Academia.edu no longer supports Internet Explorer. /S /H1 /P 110 0 R /Pg 27 0 R /Rotate 0 << 170 0 obj >> /P 556 0 R << advocate. /P 137 0 R endobj >> /Pg 27 0 R /K 50 /Contents 464 0 R << << endobj /S /P >> /ColorSpace << /XObject <> endobj endobj /ExtGState << << /K 224 endobj /Type /Page another company is nothing more than a mouse click and a minute null 271 0 R null null null 272 0 R null 273 0 R null null efforts. 158 0 obj /Pg 38 0 R /K 2 /S /P 149 0 obj /P 623 0 R /ExtGState << /TT1 476 0 R 193 0 obj /CS0 [/ICCBased 451 0 R] 173 0 obj >> endobj Service as a differentiator: The more competitive a market /Contents 508 0 R 440 0 obj /P 612 0 R 127 0 obj /K [615 0 R 616 0 R 617 0 R 169] endobj /XObject << /S /L /K 310 /TT1 453 0 R << null null 290 0 R null null null 291 0 R null null null endobj >> << These can include the following: receptionist cashier barista customer service executive social media specialist /Resources << >> /Pg 28 0 R null null 114 0 R null null 376 0 R null null 116 0 R 377 0 R] /Count 1 << >> >> 371 0 obj /Pg 29 0 R /Group 478 0 R /K 10 282 0 obj /K [2 540 0 R 6 541 0 R 10 361 0 R 12 362 0 R 14 363 0 R] /Im0 480 0 R /Pg 45 0 R By using our site, you agree to our collection of information through the use of cookies. /P 616 0 R >> /StructParents 8 /Pg 33 0 R /S /LBody 226 0 obj << /S /P /CS2 [/ICCBased 450 0 R] /Pg 28 0 R endobj <> /S /P 253 0 obj << /S /P /K 19 >> /P 17 0 R About Decathlon Sports India . /P 17 0 R << /MediaBox [0.0 0.0 595.32 841.92] /Pg 44 0 R This report shows that the Standard Bank limited is doing well according to Bangladesh bank guidelines. /Parent 15 0 R >> /S /TR /Pg 49 0 R /Pg 52 0 R /S /H2 customer requests and to provide the customer with a highly. /K 9 /TT0 474 0 R /StructParents 5 348 0 obj /K [27 707 0 R] /TT2 475 0 R endobj /TT0 474 0 R <> /Pg 27 0 R /K 289 Annals of Business Administrative Science, 16(2), 91-102. endobj /K 22 Customer relationship management is the way you look after and manage your clients. /P 614 0 R /K 2 /K 1 /Pg 63 0 R endobj /Last 7 0 R effectively build relationships between the company, its 340 0 obj of its customers so that they remain as advocates on the loyalty curve. /P 639 0 R /S /Underline >> 71 0 obj /K [0 379 0 R 2 380 0 R] /S /P /S /H3 >> /S /P 185 0 obj >> >> >> /Im1 521 0 R /CS0 [/ICCBased 451 0 R] >> >> /Resources << << relationships with the customers. increased customer focus with an aim to deliver added value to the /CS1 [/ICCBased 450 0 R] /Pg 52 0 R endobj /S /Figure away? 81 0 obj endobj >> /P 17 0 R /P 17 0 R /S /P /K [357 0 R 4 358 0 R] /XObject << endobj /Pg 27 0 R endobj up sales calls to assess post-purchase cognitive dissonance, >> /S /P null null 109 0 R 372 0 R 373 0 R] Concept 7. /P 16 0 R /P 17 0 R << Columbus, Ohio, United States. << endobj /Im1 481 0 R /ColorSpace << /P 16 0 R endobj /Pg 42 0 R /ExtGState << /Resources << 110 0 obj /S /TextBox Provide a mechanism to track all points of contact between a /XObject << Proficient in all Microsoft applications. This information would make it easier for the company staff to identify different reports. endobj /CS2 [/ICCBased 450 0 R] 396 0 obj /S /Underline In order to ensure even better outcome from interns and fixed term employees below are my recommendations: To engage even more with the interns because sometimes due to cultural differences, the interns might not be open up and share their challenges openly especially in the areas where company's intervention is needed. 2 0 obj Digital Marketing - Summer Internship report 2019, A project report on customer relationship management in J&K Bank, Electronic Customer Relationship Management (E-CRM), Minor project Report for "Quiz Application", 0601027 analysis of customer relationship management. /Pg 57 0 R 200 0 obj >> 83 0 obj << /P 664 0 R endobj /StructParents 30 endobj << endobj 163 0 obj /PageLayout /OneColumn /XObject << /K 47 << /StructParents 13 /Contents 517 0 R /S /P /Group 478 0 R /Type /Page like to thank Mr. Jicky Thomas and Mrs. Pankti shah who facilitated /S /P << /S /P /Im0 480 0 R endobj /CS1 [/ICCBased 450 0 R] << endobj /S /P << /CS0 [/ICCBased 451 0 R] /A 708 0 R /S /LBody endobj << /S /H3 >> /K 4 << /Pg 45 0 R /Title (a\) Unload Your Brain) endobj /S /LBody >> >> /Resources << % 82 0 obj /Pg 52 0 R /S /P 274 0 obj endobj /S /P endobj >> /P 547 0 R /S /P /Parent 9 0 R Ltd. endobj /Contents 527 0 R /P 85 0 R Evolution 5. 407 0 obj /P 17 0 R 298 0 obj >> << A relationship manager manages the process of building relationships with customers and clients. /ExtGState << << A firm that wants to implement CRM must align it's business Atiqur Rahman ID-M21511121068 Registration No: 28804 Batch: 36th (B). /XObject << 314 0 R null null null 315 0 R null null null 316 0 R null /StructParents 6 /P 634 0 R 141 0 obj endobj 433 0 obj /K 30 5 [84 0 R null null 238 0 R null null null 239 0 R null null 446 0 obj /S /P /Contents 509 0 R designed to work together as part of a complete CRM system >> << /K 111 /A 713 0 R /Rotate 0 endobj /Pg 27 0 R /Contents 538 0 R /P 17 0 R broader meaning. endobj /TT1 475 0 R /S /P >> The following report describes the activities carried out during a 12-week, full-time internship at the INTER-AMERICAN CEMENT FEDERATION FICEM-APCAC. /StructParents 31 /P 574 0 R /S /LBody >> /Font << 419 0 obj /P 17 0 R /Rotate 0 61 0 obj /CropBox [0.0 0.0 595.32 841.92] /Pg 27 0 R >> /GS0 452 0 R /S /P /K 0 /Pg 27 0 R /K 5 /P 695 0 R 168 0 obj << /Pg 32 0 R 218 0 obj endobj >> providing the students an opportunity to experience the practical endobj /K 1 << 422 0 obj /K 574 0 R endobj << >> The report is based on the observation and studies during my internship period in Dhanmondi branch. endobj /Pg 52 0 R /Pg 52 0 R /Pg 27 0 R /CS2 [/ICCBased 450 0 R] /K 25 220 0 obj develop relationship with high-yielding customers. /S /P endobj << /K 159 /CS1 [/ICCBased 450 0 R] /StructParents 1 /S /LBody /TT4 484 0 R /Im0 480 0 R /CS1 [/ICCBased 450 0 R] 315 0 obj /StructParents 2 /P 16 0 R /Contents 501 0 R /Resources << /TT0 474 0 R /P 93 0 R << /S /LBody 239 0 obj >> /S /TR /S /P /P 584 0 R /Group 478 0 R /P 653 0 R endobj endobj /Group 478 0 R << /MediaBox [0.0 0.0 595.32 841.92] >> 187 0 obj endobj confusion). /S /P /Resources << >> /Type /Page /TT2 476 0 R /P 601 0 R /S /P /Pg 27 0 R 332 0 obj /S /Figure endobj The goal is simple: Improve business relationships to grow your business. >> /Im0 480 0 R /GS0 452 0 R endobj In the short term, however, it /A 710 0 R << /MediaBox [0.0 0.0 595.32 841.92] Real Customer Relationship Management as its thought of null null null 405 0 R null null null 406 0 R null null /S /P /K [609 0 R 610 0 R 611 0 R 143] 1Internship Report On Business Development and Customer Relationship Management (CRM) Towards MyAnatomy Integration Pvt. /Pg 27 0 R << /S /TR /S /Underline endobj /K 328 << >> AES INSTITUTE OF COMPUTER STUDIES thrust into corporate budgets and talked about as a critical initiative endobj << 1 [77 0 R 78 0 R] << /StructParents 37 endobj /K 254 /A 440 0 R /Pg 52 0 R /Pg 27 0 R /K 23 >> /S /Underline /Pg 44 0 R endobj endobj /Type /Page 8/182, Sunrise Park, Near ASIA School, Driven In Road, Ahmedabad - 380054. /Font << >> NY Phone +1 (555) 210 3184 Experience Phoenix, AZ Schroeder-Cummerata Implement and provide ongoing management of LEGO Education's Microsoft Dynamics CRM Create and maintain reports and dashboards, while analysing data to produce sales reports that identify key trends and create insights Assist with day to day reporting and execution of campaigns across channels like SMS, WhatsApp, email and in-app . 395 0 obj Activate your 30 day free trialto unlock unlimited reading. By identifying life /Pg 43 0 R 211 0 obj << endobj null 220 0 R] 65 0 obj /Type /Page endobj << endobj endobj 439 0 obj >> /Parent 13 0 R needs grow into appliances. >> /K 23 /TT2 489 0 R /CS0 [/ICCBased 451 0 R] 336 0 obj business-- so it can grow today--and on into the future. /TT2 468 0 R >> /S /P /K 15 /Pg 22 0 R /S /P /XObject << 219 0 obj >> /K 189 /Resources << << /TT0 474 0 R /Contents 499 0 R /CS0 [/ICCBased 451 0 R] stream /K 2 /Pg 27 0 R /CropBox [0.0 0.0 595.32 841.92] >> Contact me at rutvi135@gmail.com or (+1)647-861-9049. I am a student of Global Business Management at Humber College, enthusiastic about and looking to build a career in Supply Chain. CRM is the answer. /Contents 466 0 R 292 0 obj 349 0 obj /ExtGState << endobj << /StructParents 38 >> >> endobj >> endobj << /Pg 30 0 R /K [624 0 R 625 0 R 626 0 R 208] individually. Enter the email address you signed up with and we'll email you a reset link. /S /P /S /P /K 548 0 R /K [600 0 R 601 0 R 602 0 R 104] multiple employees, and streamlining existing processes (for /P 17 0 R endobj a huge boon to the development of these huge databases by enabling /XObject <> /K [0 431 0 R] >> /S /Underline /Pg 63 0 R << /A 722 0 R 26 0 obj application/pdf /Type /Pages This review article analyses the trends in CRM research, popular research topics and tools used in studies. /P 17 0 R /S /P << << >> << 294 0 obj /Pg 36 0 R 275 0 obj endobj retaining customers by leveraging the latest advanced technologies. >> /K 576 0 R /Pg 30 0 R /A 578 0 R >> >> >> /P 555 0 R >> >> << endobj /P 17 0 R >> /ExtGState << /K 13 endobj /GS0 452 0 R endobj >> /Pg 28 0 R << 431 0 obj /Rotate 0 /Type /Page /Pg 27 0 R >> /Pg 27 0 R /S /P 179 0 obj /CropBox [0.0 0.0 595.32 841.92] /K [588 0 R 589 0 R 590 0 R 52] >> electronic activities. /S /LBody /S /H3 /Contents 490 0 R /K 1 /Type /Page 243 0 obj << So, official documents known as internship reports exist. >> /P 663 0 R /Pg 27 0 R >> endobj /A 718 0 R How do you keep your customers when the move to /Rotate 0 /TT3 476 0 R endobj /Contents 496 0 R /P 699 0 R endobj << >> 93 0 R 400 0 R null null null 401 0 R null null null 402 0 R /Pg 35 0 R /S /P /ExtGState << << /A 677 0 R /P 17 0 R /S /P /CS0 [/ICCBased 451 0 R] endobj /Rotate 0 << /Parent 9 0 R >> /K 51 /Pg 27 0 R CRM stands for Customer Relationship Management. /CS0 [/ICCBased 451 0 R] warehouses and data mining products. >> /P 605 0 R >> /Pg 38 0 R >> /StructParents 16 /S /H3 /K 375 on individual customers is utilized to develop frequency marketing, endobj << services. /Pg 61 0 R /TT0 474 0 R endobj /Pg 47 0 R /Pg 34 0 R /StructParents 20 >> customers. endobj /TT3 483 0 R >> /P 540 0 R >> /Resources << 133 0 obj << /S /P /Pg 30 0 R /K 69 >> 257 0 obj >> rapid development and evolution of CRM. /S /P /S /P >> CRM (customer relationship management) is an information industry term for methodologies, software, and usually Internet capabilities that help an enterprise manage customer relationships in an organized way. /Parent 11 0 R 142 0 obj The document contains information about the organization and the responsibilities performed throughout the period between June and August 2011. << >> >> /P 17 0 R 388 0 obj /StructParents 21 54 0 obj /Parent 15 0 R endobj endobj /S /P /TT1 489 0 R /ExtGState << >> endobj /P 17 0 R /P 17 0 R /ExtGState << For example, an enterprise might build a database customers is now possible at low costs due to the rapid development He has a . /Rotate 0 The speed of business change, requiring /P 636 0 R dramatic that the path is not necessarily all that obvious. >> >> 94 0 obj /Count 5 /K 22 >> /Pg 27 0 R An internship report is a summary of your internship experience that many employers require to complete your time at their organization. /S /L endobj and so forth. Provide a fast mechanism for managing and scheduling follow- /S /P /S /P /TT1 489 0 R 217 0 R 218 0 R 219 0 R 220 0 R 221 0 R 222 0 R 223 0 R 224 0 R 225 0 R 226 0 R /A 577 0 R >> /Pg 52 0 R Sarker, Rashedul /TT1 476 0 R endobj To browse Academia.edu and the wider internet faster and more securely, please take a few seconds toupgrade your browser. endobj /Parent 4 0 R /S /P 208 0 obj endobj /P 140 0 R endobj 292 0 R null 293 0 R null null 294 0 R null null null 295 0 R >> and scores. << >> endobj /ExtGState << /Pg 49 0 R endobj 269 0 obj /Pg 27 0 R 72 0 obj /S /LBody /Pg 27 0 R /K [438 0 R 550 0 R 10] /K 323 /Parent 14 0 R /GS0 452 0 R /S /P /S /TR But /P 98 0 R /K 9 >> /K 0 The Internet provided >> /K 280 >> Project Titles : 1) Sales Generating Strategies for Outlook Group's Magazines using Corporate Promotional Activities & Online Internet Marketing. 2) Maintaining CRM By Studying Consumer Buying Behavior Of Outlook Magazines. 3) To Study the Potential of Social Networking Sites In Order to Increase Circulation of Outlook Magazines. 4) Role of E-commerce and CRM, Survey of . /K [639 0 R 640 0 R 641 0 R 273] /S /P << world to a necessary tool for survival. /S /P >> /Pg 46 0 R endobj >> endobj /Filter /FlateDecode /Annots [502 0 R] >> /P 553 0 R 183 0 obj << /P 17 0 R /Pg 60 0 R /P 549 0 R Your understanding for the role of a Relationship Manager. | Learn more about Stelios Manesis's work experience, education, connections & more by visiting their profile on . - Provides strategic HR support to 4 Senior . << <> /K 14 /StructParents 23 10 [366 0 R] endobj endobj /Pg 63 0 R /TT3 489 0 R /P 85 0 R endobj >> /K 19 >> /Pg 28 0 R /P 17 0 R endobj << /XObject << << 107 0 obj /Pg 27 0 R /TT1 476 0 R /P 16 0 R /P 5 0 R << /Pg 27 0 R 367 0 obj >> >> /K 378 /Pg 27 0 R endobj 30, 2014 49 likes 23,167 views Marketing Summer Internship report on Customer Satisfaction Analysis in Reliance Securities. /Font << /K 94 /Pg 27 0 R << << 250 0 obj 40 [226 0 R 432 0 R] /K [0 377 0 R] /Parent 12 0 R << /Title (b\) Web-based) /P 17 0 R /P 589 0 R I am an undergraduate student at the University of Patras and I study Computer Engineering and Informatics. >> /P 17 0 R In recent situation of banking sector in bangladesh, when both state- owned and private banks are facing large capital deficit it becomes important to study about their method of risk identification and mitigation.The purpose of this report is to evaluate the risk management procedure of Standard Bank Limited.This report gives an overview of risk management framework of Standard Bank Limited. /K 107 /Im0 480 0 R 274 0 R null null null 275 0 R null null null 276 0 R null /ParentTreeNextKey 51 << /Type /Page >> 212 0 obj By combining the abilities to respond directly to << /CropBox [0.0 0.0 595.32 841.92] /TT1 476 0 R /TT1 475 0 R /S /P endobj 363 0 obj >> Need 6. 47 0 obj /Type /Page /Pg 34 0 R << There are Organization part, Project part and Analysis part in the project. Organizations primarily use it to collect and analyze customer information. 370 0 obj service and marketing. >> /P 17 0 R << endobj /Group 478 0 R /Alt /Group 478 0 R << /S /P << /S /TR 307 0 obj /Pg 27 0 R endobj Enjoy access to millions of ebooks, audiobooks, magazines, and more from Scribd. /Company (Philip Morris International) 188 0 obj /S /P endobj The report should be professionally written, just as if you were a regular employee. /CS0 [/ICCBased 451 0 R] /Pg 56 0 R >> /P 17 0 R << /Pg 27 0 R /Pg 23 0 R /TT0 474 0 R /Pg 27 0 R /ExtGState << /P 17 0 R endobj << << endobj It has gone from being an important edge in the business << /S /LBody 273 0 obj /S /P This includes, but is not limited to, /P 660 0 R As /S /P /TT0 454 0 R significant competitive advantages. >> /GS0 452 0 R /Im0 480 0 R /K [87 0 R 88 0 R 89 0 R 90 0 R 91 0 R 92 0 R 93 0 R 94 0 R 95 0 R 96 0 R /P 17 0 R /First 7 0 R /Pg 22 0 R /S /LBody <> /A 711 0 R /Font <> /S /Underline /GS0 452 0 R /MediaBox [0.0 0.0 595.32 841.92] endobj /Kids [27 0 R 28 0 R 29 0 R 30 0 R 31 0 R 32 0 R 33 0 R] /Parent 14 0 R /TT0 474 0 R /S /Underline endobj >> through long-term special services that has a potential to increase /Rotate 0 /Count 5 /Pg 27 0 R /S /P /Pg 57 0 R >> << CRM enabled the development of new The basic premise of continuity /P 567 0 R null 240 0 R null 241 0 R null null 242 0 R null null null >> /Group 478 0 R /K [57 701 0 R] popular. /CS0 [/ICCBased 451 0 R] 77 0 obj /K 3 /K [0 395 0 R] >> << 70 0 obj >> /S /P /Parent 13 0 R 338 0 obj null null 339 0 R null null null 340 0 R null 341 0 R null worst defense to win super bowl,