These steps apply to Personal accounts. Under Section 75 of the Consumer Credit Act, your credit card company is jointly liable for any breach of contract or misrepresentation. The ticket resale website Viagogo has been accused of advertising non-existent gig tickets on behalf of an employee of its sister company StubHub, prompting calls for regulatory and criminal investigations. We are not involved in the actual transactions between Buyers and Sellers. . The employee did not return requests for comment via LinkedIn or via StubHub, which was bought by Viagogo for $4bn in February last year. Viagogo aims to provide ticket buyers with the widest possible choice of tickets to events across the world and helps ticket sellers ranging from individuals with a spare ticket to large multi-national event organizers reach a global audience. $39.99 a month + selling fees. Click the more button to email us. We will not allow You to buy or sell tickets before You have registered with Us. In this case they counted them as arrived the moment UPS scanned the tracking label. 7.1 Ownership of Intellectual Property. That helps us fund This Is Money, and keep it free to use. . Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. But you insisted that you had not made the account change and while 180 is not an insignificant sum, it seemed unlikely that you would still be pushing the issue had you not genuinely believed that something had gone wrong here. Pros. We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. This reader was hoping to see Paul Heaton and Jacqui Abbott on their 2020 tour - but it was rescheduled several times due to Covid and he then decided to re-sell the tickets. the price it is sold for on the primary market). Scottish victims of Viagogo have vowed to keep fighting after the rogue ticket firm were forced to hand back more than 100,000. After you raised a dispute did paypal stop or refund deduction from card? @vrbavojtech. As a Buyer, You grant viagogo permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. 1.1 Introduction. The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). The reader's wife had saved card details for an old account on Viagogo years earlier, but as they did not use the website regularly, neither remembered doing so. Viagogo is a third party ticket-selling website where customers can buy or sell tickets to events like concerts, sports games, and theatre shows. Piggyback tickets may not be sold in the same listing. The pattern of these listings combined with evidence from test purchases, indicate Viagogo may be complicit in a multimillion-pound global fraud, said Adam Webb of FanFair Alliance, a music industry group backed by managers of artists such as Arctic Monkeys and One Direction. 2.13 Ticket Information. "Comparably priced" replacement tickets are determined by viagogo in its sole and absolute discretion. Please note this does not include any sales or value added tax that may be payable on viagogos fees. How do I change the email address on my account? 2.6 Making an Offer. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. They are significantly safer th. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. Your experience can help others make better choices. I want to ask if anyone know their custumer service valid e.mail ? Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. The Viagogo Platform allows contracts for the sale of Tickets to be concluded. You had also spent quite some time sending emails and making phone calls back and forth with the company. There are typically two types of extra fees charged by ticket sellers on top of a ticket's face value: If the event you have booked is cancelled, rescheduled or has changed location, you are entitled to a refund of at least the face value of the ticket. Having raised this issue specifically with the CMA back in January, FanFair will now write to [the chief executive of the watchdog] Andrea Coscelli and his enforcement again urging immediate action. 6.11 Permitted use. 4 July 2019: Following several warnings that viagogo has not done enough to overhaul the way it presents information on its website, the CMA is now moving forward with legal proceedings for. This fee will be deducted from your payment. We will also add sales or value added tax on our fees as applicable. Welcome to viagogo's online ticket exchange (the "Site"). 6.6 No Agency. As per its policy it put the tickets back up for sale, telling me that when another fan purchased the tickets I would be sent the money. This fee is displayed in the selling process and covers the cost of marketing your tickets to millions of potential buyers worldwide. If the face value has been reduced by the organiser, the refund will be for the discounted face value price paid. If it completes and they do not refund or you don't get your item then you can open a paypal dispute. Viagogo sells tickets from one fan to another, so it does not issue refunds - instead, it sells the tickets on again and passes the proceeds to the seller. . Our suppliers and co-brand partners are third-party beneficiaries of this Agreement. When she made her payment, she used a card you then used regularly, but which is now lying dormant and which you had both forgotten about. If you paid by debit card You can ask your card provider to reverse a transaction on your credit or debit card in a process called chargeback. Does Viagogo pay their employees well? Is commercial property a great value investing opportunity? How to get a refund, repair or replacement. The Seller will be paid 5 - 8 days after event if the delivery of the tickets was successful to the buyer. 1. We endeavour to rearrange delivery with the customer or arrange a collection point. Both you and the company were insisting that you weren't in the wrong. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. One disgruntled customer, Claire Turnham, has started a Facebook group called Victims of Viagogo and spearheaded a campaign to give support and advice to others who feel they have been "ripped . Phoenix Suns Tickets. The website is back targeting Australian events just months after it was ordered to pay a $7 million fine when the Federal Court found last year it broke four consumer laws, including previously misleading consumers "it was the 'official' seller of tickets to particular events when it was not." Your first port of call was to query this with Viagogo, which said it had paid the money to a card that was registered on your account, under your name. 2.7 Payment Authorization. Report. The Scottish indie band Arab Strap said: Weve always been appalled by touting. Can you help me find out what has happened here? They sold for 369.60 a few hours after dropping them off on Tuesday 23rd of August 8 . While these do have an option to change the saved card details or address when you pay, the speed of the process means it is easy not to notice if one of them is incorrect. The practice helps touts supercharge profits because they do not need to buy tickets they might not be able to sell, only spending to fulfil firm orders. Best Shopping Deals In the know quiz 2.8 Notification. To add to the confusion, I was refunded the 9 delivery fee I paid for the original tickets to my correct credit card. Viagogo Reviews in New York City, NY | Glassdoor Viagogo Engaged Employer Overview 281 Reviews 5 Jobs 221 Salaries 180 Interviews 50 Benefits -- Photos + Add a Review Viagogo New York City Reviews Updated Aug 16, 2022 Find Reviews Clear All New York City, NY Area English Filter Found 16 of over 281 reviews Sort Popular Popular COVID-19 Related A Madrid address given for GES SL on Viagogo not only gives an incorrect street but the company name is incomplete. Make them aware of your experience and the complaint youve made. Tickets may be substituted with comparable or better seat locations without the Buyers approval. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. I entered the incorrect email when registering, how do I change it? Be the first to hear about special offers. 1.3 viagogo Guarantee. Where we are provided with proof from a relevant authority of an abuse of these rules we will investigate and, if confirmed, action will be taken.. viagogo Entertainment Inc, which is registered in Delaware, United States of America, offers a service on its Internet site at the address www.viagogo.com (hereafter, the Viagogo Platform) that brings together sellers (the Sellers) of tickets for shows or sporting events (the Tickets) and buyers (the Buyers) for these same Tickets. You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. These saved payment methods are designed to make life easier, so we don't have to type in our full addresses and payment information every time we make a purchase but as your case shows, it is vital to exercise caution. If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. I got food poisoning while eating out, can I get my money back? In April the Competition and Markets Authority (CMA) threatened it with legal action for. 3.4 Indemnity. We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). Its worth checking your household insurance to see whether your policy includes free legal advice, or finding a solicitor who offers a free initial consultation. 7.5 Miscellaneous. The fresh allegations focus on more than 1m worth of tickets for gigs across Europe, at least some of which were advertised by a Madrid-based company with connections to Viagogo. Thanks. Exclusive: calls for investigations after test purchases indicate fraudulent practice of speculative ticketing. If you have questions about a purchase or a sale you made, you might be wondering how to get in touch with a customer service representative at Viagogo. How do I edit my listing? If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. According to several customer Viagogo reviews and feedback (see below) it appears Viagogo is not a 100% reliable ticket source.. As a resale marketplace, ticket availability fluctuates with demandas do prices, and as such, neither is guaranteed by Viagogo.com. Report. I offered my ticket for sale on Viagogo, and I recieved an e.mail that it is sold, they asked me to confirm the selling process and I did, but when I click on the button that would show me the buyer address it gives me "an error " !! You also warrant that you own the tickets and are authorized to transfer or resell the tickets. Have we let energy giants make too much profit? There have been several reported issues with people buying tickets from secondary sellers, including: The Consumer Rights Act has a whole chapter on ticket reselling and says you must be told: In the first instance you need to contact the website that sold you the tickets and ask to cancel the tickets and request a refund. You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. Touts who use this tactic advertise tickets they do not yet have, wait for a buyer to order them, before seeking to procure some from the concert organiser. Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. You'll need to call your local bank to see if they cash out I bonds and their requirements for . Once the Seller lists tickets for sale, the Buyer purchases these tickets, and the Seller has confirmed the sale, the Seller is responsible for completing the transaction with the exact tickets the Seller has listed. You can update your payment method as long as you haven't yet been paid. You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this agreement reflect such allocations of risk. Viagogo says it does this but takes no other steps to prevent the practice. But organisers of some of the events said GES SL could not possibly have all of the tickets it was advertising. MARKET REPORT: Airline stocks fly higher as German carrier Lufthansa returns to profit after torrid time during Covid pandemic, Prove what Britain's worth, says MAGGIE PAGANO: Over last 20 years or so UK investors have fallen out of love with British equities, Leonardo DiCaprio and Kim Kardashian quizzed by FBI over links to fugitive financier, Housing market seeing signs of life after grinding to a halt last year, according to online estate agent Rightmove. If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. To add to the confusion, I was refunded the 9 delivery fee I paid for the original tickets to my correct credit card. If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to cancel the Sellers sale, find replacement tickets for the Buyer and the Sellers may be subject to a replacement fee, other charges, and/or other consequences, as specified in Section 5. If you click on them we may earn a small commission. Say that you only used the tickets because you have a duty by law to keep your losses to a minimum. If youre not offered a refund, you dont have to accept this situation. It can happen on any website where payments are taken. Read more hen we pay for them, not a week before! Reiwa 5th Spring Tour Grand Sumo Tickets. Contact your bank or credit card company to verify the authorisation of payment to viagogo. You should get the exact tickets that you ordered. A CMA spokesperson said the watchdog was concerned about these reports of speculative selling.. 1,774 reviews for Viagogo, 1.3 stars: '***Beware of buying through Viagogo - this ticket sale service is not what you think*** Ticket Price inflated by 400% No tickets provided once purchased Incorrect information given Utter SCAM I recently bought some tickets via their website and having read so many 'worse than negative' reviews, I know I have been scammed and am seeking a full refund . Here is what happened. If we are unable to successfully process your payment within 30 minutes of the original order time, unfortunately we will have to cancel your order and you will not be charged. With mycashbacks you get cash back & discounts very easily! Since their creation in 2006, Viagogo has expanded into 160 countries and established several lucrative partnerships with ticket vendors for live music, events and sports. All of this is happening on the Competition and Markets Authoritys watch, he said, referring to previous efforts by the consumer watchdog to crack down on speculative sales. Under no circumstances is viagogo liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on viagogo. Invalid tickets are defined as anything where buyers are refused entry. Start today for 5% back on up to $1,000,000 in branded sales. viagogo's liability to You or anyone else in any circumstance is limited to the lesser of (a) $250, and (b) the total value of all tickets and other items you bought and/or sold via viagogo during the action allegedly giving rise to liability. Viagogo sells tickets from one fan to another, so it does not issue refunds instead, it sells the tickets on again and passes the proceeds to the seller. Additional information can be found in our FAQs and on the ticket details pages. M.B, via email. All the tickets you will find on this website are sold by legit agencies and trustworthy sellers. Sadly I could no longer attend on the new date which was in October 2021. Choose from countless Cash Back deals & discounts, also from your favorite brands & online stores. Viagogo was ordered by the Federal Court to pay a penalty of $7 million. Walker said the test purchases were indisputable evidence of speculative ticketing, which is fraud. Sellers who commit to send tickets directly to viagogo are not required to confirm the order. 2.9 Seller's Confirmation Obligation. Contact your bank or credit card company, ask the Financial Ombudsman Service (FOS). When We receive an offer by bank transfer, We will check to see if the bank account is valid. I consider myself to be relatively savvy when shopping online, but this is something I fell foul of when I moved home recently, resulting in several painful calls to a customer service number to explain and rectify my mistake. But it is not just these sites where buyers need to be careful. 'Our fraud team also carried out a full investigation to reassure the customer that there was no suspicious activity on his account. We do not write articles to promote products. At no time do We provide the Buyer's payment information to the Seller. It can be easy to mix up card details when shopping online, as many sites will require users to save their details, or auto-fill them when they are making a purchase. Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. Clear. By using our Site, You agree to accept this Agreement. You are viewing the PayPal Community Archives. The Full Court upheld the finding made in 2019 that Viagogo had falsely represented that it was the 'official' seller of tickets to particular events. A Viagogo spokesperson said: 'This customer successfully bought and sold tickets using Viagogo and we are satisfied that this situation is resolved, after he recently confirmed in an email to us that he had located the nominated bank account, in his name, which contained the sale payments we deposited into it in November last year. The same court order also requires Viagogo to provide its customers with contact details of the people theyre buying from. How to overhaul your portfolio and make your money work harder, The secret to becoming an Isa millionaire? Thus, the ticket price shown (before our fees) may include sales or value added tax (US or other) as appropriate. Hello, I want to cancel a payment to viagogo.com, but neither on paypal or on the viagogo site the payment can be cancelled. Be the first to hear about special offers. Save as much as you can and opt for investment trusts over trackers. 2.16 Season Cards. The fresh allegations focus on more than 1m worth of tickets for gigs across Europe, some of which were advertised by a company with connections to Viagogo. We reserve the right to withhold payment if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. Many e-commerce websites use psychology to persuade you to buy, Viagogo have taken it too far. The company is actively setting up hundreds of event pages and allowing a single seller, connected to Viagogo, to advertise identikit numbers of tickets that we do not believe they possess. City and Colour Concert Tickets. This website is legit and very popular in selling tickets for all kinds of events. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions or limitations may not apply to you. I sold my tickets on Viagogo as a sate sale. You are responsible for maintaining the security of your username and password and You are responsible for any action taken under your username or password. Tickets purchased through vendors such as these might be lost, stolen, counterfeit, or voided by the original purchaser. But, it's unlikely you'll be able to claim back any additional expenses such as travel or hotel accommodation in the event of a cancellation. The site operates a system wehre the tickets don't go on sale until they receieve them. Why aren't first-time buyers benefitting from an increase in homes if so many buy-to-let landlords are selling up? Except for the express warranties stated in this agreement, viagogo provides the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. Copyright viagogo Entertainment Inc 2023. 6.7 Third Party Information. In all transactions there is an onus on the seller to agree to certain terms and conditions, which includes the right to sell a ticket. If they don't process that order and capture the pending payment then the pending status times out at 30 days post-payment. Selling ticket FAQs. Like. The sale of stolen property on viagogo is strictly forbidden, and violates local, country and international law. This fee is displayed in the check-out process and covers the cost of maintaining the viagogo platform, guaranteeing tickets and providing customer service. How do you find a good accountant? We take no responsibility for such issues. Get the transfer info. Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. Such sellers have no right to Report a Problem and the order is automatically confirmed immediately after the sale. If you have added a new payment method, remember to click on the "star" icon to make this your default method for getting paid. If this is also unsuccessful We will not offer a refund. Your payment will be initiated 10 business days after the event takes place. Pay in 10,000 for bonus. Selling Mobile transfer tickets you bought on viagogo? Once your complaint has been recorded, you should regularly log into your user account and check for a notice of cancellation of tickets and a notice of a refund. We will also add sales or value added tax on our fees as applicable. I bought some tickets to a Paul Heaton and Jacqui Abbott concert in 2019 using the resale website Viagogo. Apparently not. 5.3 Disclosure of Information. 6.10 Notices. During this time, the Site will be temporarily unavailable. How to spot a fake, fraudulent or scam website. How do I unsubscribe from your newsletter? A spokesperson for Viagogo said it had strict measures in place to ensure the accuracy and compliance of listings and to prevent fraudulent selling, which are audited annually by a third party. Sellers: once your tickets have sold, viagogo charges a service fee. Viagogo has said it will stand by another dubious seller, who used a false address in Dundee to list hundreds of tickets." That, claims Webb, is the same seller listing tickets to Lorde shows in . Learn how. 2.3 Username and Password. Almost all retailers now have an option to 'save this card for faster check-out next time'. However, when it gave you the final two digits of the sort code and account number, you didn't recognise them. You agree that We may report any activity that We suspect violates any law or regulation to appropriate law enforcement officials, regulators, or other relevant third parties. Scammers often look to exploit demand for the most popular events by selling fraudulent or non-existent tickets. All sales and bids are final. Artists whose tickets have appeared on Viagogo under listings placed by GES SL, said they were appalled by the ease with which industrial-scale ticket touting continues unchecked. Can I deliver the tickets using a different delivery method? You may only use the Services if You can legally enter into and form binding contracts. Our customer service team has assisted this customer at length and provided all the information and proof he needed to identify the bank account in question. What do the ticket split type options mean? You and viagogo are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement. Please remember that you will not be paid for this sale. Do I have to pay a service charge if the service is poor? The tickets were sold in October for 180, but so far I have not seen the money. Forms must be returned to viagogo 5 working days after receiving them, in order to apply for a refund. Letter to ask for a refund of an unsatisfactory wedding service, Faulty product? In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a sellers transaction. The CMA's legal victory forces Viagogo to address alleged breaches of laws designed to protect consumers. a Split Payment transaction), we collect the payments within 24 hours of the first Buyer completing the transaction. Crucially in your case, this means that the money was not paid back into the account that you used when you bought the tickets. 'This is the benefit of working with a regulated and trusted platform like Viagogo. Except as noted in Section 2.9 a), the Seller must confirm the order within forty eight (48) hours of the sale of the tickets. Crucially in your case, this means. Ask a question about Viagogo in Booking Services. 2.5 Tax on Seller Proceeds. If u look on official ticket sellers sites some actually tell you not to buy from viagogo . For American Express this is the 4 numbers on the front, right hand side of your card. Fast forward a few years, and the details she entered were still saved on your account. How do I delete my listing? If you paid by credit card If youve spent more than 100 and less than 30,000 you can claim on your credit card if something goes wrong. Check out our video below for advice on how to avoid ticketing scams. Find out more about salaries and benefits at Viagogo. This is the first time i used their portal to sell tickets and they have the worse customer support and transaction process. What do the ticket split type options mean? viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. Can anyone help me? The Members acceptance of these General Terms of Use of the Viagogo Platform allows you (You) to access the Viagogo Platform that serves to bring together Sellers and Buyers and to make transactions on the www.viagogo.com site according to the terms defined below.