There are a few things you can try to fix this issue: First, check to see if there are any scheduled maintenance windows or outages in your area. Hey, I'm Jon. The Wi-Fi light: If this is flashing or solid green, the Wi-Fi is . 02:37. My connection has died and restarting the hub to fix the issue seems to get it stuck, with the power light alternating between flashing green and solid green. From top to bottom, this is what the other lights on the Super Hub mean: The "Traffic" light: If this is twinkling blue or green, everything's working. As you connect the power supply to the wall and the Virgin Media Hub 4, ensure it is tightly bound. No internet. The arrow light isn't on at all. I didn't need an engineer to come as I had the required box installed already as was with Virgin last year but then left. However, Virgin Media does tend to be a little bit faster than Sky. From here, youll need to navigate to advanced settings, then click wireless and finally WPS. 09-02-2022 Power off. After it, navigate to the Admin settings and restart your Virgin Box. The Big Tech Question is a joint venture between. Yes the engineer came and fixed the problem thanks. Virgin Hub 3 Lights arent complicated. The main difference between Virgin Media and BT is that Virgin Media offers cable broadband while BT offers fibre optic broadband. Running modem mode and your own router is a good idea for a number of other reasons, e.g better router features, better WiFi etc (although you could just use your own access points for WiFi . No, it won't make a difference to this particular issue, as it is related to the cable connection to the street cabinet. That is concerning that someone has been cutting cables. Hi, this video shows you the steps I took to fix my Virginmedia V6 box which had the flashing green and amber light, and it was stuck on the welcome screen. If the Base (Power) light is red, the hub may be overheating; if you notice the Power light flashing green, though, it might indicate a loose connection in the network. If your WiFi light is flashing green on your Virgin Media box, this signals that the router is searching for WPS. Ultimately, it comes down to personal preference as to which company you would rather go with, as well as the area in which you live. 15:18. its just coming back to book an engineer. Thank you for your positive feedback regarding the engineer who visited, we really appreciate that . It all comes down to personal preference, and which company you would rather deal with for your broadband needs. Rebooting the Hub may take anywhere from five to ten . This will usually give you a discount on the price of your broadband. . For example, if your Virgin Media Hub 3.0 has difficulties connecting to the ISP or if it is restarting, you may see a green blinking light on it. Find out what all those lights on the front of your Virgin Media Hub mean. Wait. Bottom - WLAN (green/blue). If you need a fast and reliable connection for gaming or working from home, then broadband would be the better option. In this article, well explain what each light means and how you can troubleshoot any issues you might be having. Need to contact Virgin Media Customer Services? He is highly knowledgeable and has over 20 years of experience working in the industry and has written for places such as CBT Nuggets, InfoSec, and Engineering.com. I reset. Does anybody know what causes this? We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. All rights reserved. HELP! Open your internet browser and navigate to 192.168.0.1. If you see the green flashing Internet light, give it some time to complete what it has started. You should also check for any loose connections between the Virgin Media Hub and your computer or other devices. It isn't on during normal use, but turns red if there is a problem. Virgin Media are one of the biggest companies in the UK, with many folks switching over to their cable TV services. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. This cable is usually buried underground, and goes from the Virgin Media street cabinet to your property. Now, navigate to the Advanced Settings, then click on Wireless. Feel free to leave a comment if you want to get in touch. We've all been there: there's a Virgin Media Flashing Green Light on your router, and you have no internet.It can be quite frustrating when your internet goe. If you dont have a separate WiFi router then you might have to perform a factory reset on your Virgin Media Super Hub 3. Try restarting the offending device and try again. Don't worry, it happens to the best of us. on This light flashes green if you press the WPS button. From here, you'll need to navigate to 'advanced settings', then click 'wireless' and finally 'WPS'. Generally, the lights on your Virgin Media Hub will depend on the type of hub it is. Copyright 2022. 10:46. This flashes during set up and will stay white during normal operation, but turns red if there's a problem. This flashes during set up, and then stays green for 2 minutes when you're done. Weve already said that when theres a problem, some lights will turn red. If the Internet Light is flashing red, then youre going to want to go ahead and restart the router. If you do switch to Virgin, then theyll send you their own router. And like each router, itll work a little different, with different light codes corresponding different messages. Have followed the instructions to the letter on set up and it is not working. Privacy Policy. The content on this domain may also contain links from other affiliate programs. Virgin uses its own fibre-optic network to provide broadband, which means that it is not reliant on BT lines. The Virgin Media Hub 3.0 features four lights on the front: WIFI, Internet, WPS button, and Base light. And if you have the Hub 4, then a solid red light is an indicator that theres a general problem with the connectivity of your Hub. Last Wednesday I had Virgin Media fitted and within 6 days I seem to have had the dreaded flashing green light on the modem which has meant I cannot get internet access. The Hub 5 also includes features such as beamforming and MU-MIMO. The only solution I have received is to book an engineer - Ive done so, but the earliest appointment is on Saturday and I need the internet in order to work for the rest of the week. This site uses Akismet to reduce spam. The engineer said hed dealt with a lot of these issues in the past couple of weeks and that the police were still looking for the perpetrator. Sometimes, youll also have the Power Light, which is typically white if its working properly. WhatsApp: 07305327112, Press J to jump to the feed. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. Middle - Ready (green/blue). Although there have been improved Virgin Media hubs released over the years, the majority of them feature the same colours which indicate the same thing. Dont worry this just means that the router itself is booting up, and it should be ready to go within a few minutes. Call: 0345 454 1111 I did a factory reset as suggested but its gone straight back to flashing green light. Try restarting the offending device and try again. You should also check to see if there are any scheduled maintenance windows or outages in your area. Understand what each of the lights on your hub means, and learn how to reboot it . and our Ive plugged and unplugged, checked all the connecting wires and been through all the troubleshooting steps provided and it is still flashing green. One possible exception is the Hub 4, which is a little different in both style and the meanings of the lights, though for the most part they are the same. If there are no scheduled outages you will need to check if your ISP is down. and our First, you have the Wifi Light. 13-02-2022 I have logged in to the routers settings and nothing looks untoward there. So, what do the Virgin Media router lights mean? 11:43, Thanks for getting back to us, I'm glad to hear that the engineer has fixed the problem. However, if the blue light begins flashing rapidly, this means that the WPS connection has been unsuccessful. This can be used in conjunction with WPS enabled wireless devices to connect to your home network. This can happen after a software upgrade. This is ideal for households with multiple users who want to be able to do things like stream 4K video and play online games at the same time. The device should now have stopped searching for WPS, meaning that the green WiFi light should have stopped flashing. This means that the Hub is probably switched off, or the wall plug is, or both. If its red, this indicates that theres a problem with your WiFi connection. I'm an engineer by trade, so it makes sense that I'm obsessed with anything technology related! Alternatively, you may be able to find the solution to your query on the Virgin Media help pages. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. You could also try the web page, http://www.virginmedia.com/servicechecker. Once you reach the WPS settings, youll need to disable both WPS options and press save. When this button is pressed, the router will display a flashing blue light for around two minutes. Close. The team will be more than happy to help you out and solve the problem for you. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. Flashing green base light and the green WiFi light means that the Hub 3 is disconnected from network connections. I went on holiday on Saturday morning and my hub/WiFi was working fine. Instead of trying to solve the problem by repeatedlyrebooting the box, or hurling it out of the window in frustration, read on to discover what the Virgin Media Hub lights actually mean. Learn how your comment data is processed. Could be an area outage that will resolve itself. It isn't on during normal use, but turns red if there is a problem. If its red, this indicates that theres a problem with your internet connection. How do I set up Wi-Fi Calling on an iPhone. Two LEDs on each RJ45 LAN socket (left = amber . The most common light youre going to see on your Virgin router (hopefully!) Next, you will need to put your Super Hub 3 into Modem Mode. Which lights should be on your Virgin router will depend on the type of router that you have. Thanks for this picture of the hub, Libby. Also, see our guide to router connection if your devices randomly disconnect for your wifi. It normally is white, but if there is an issue it will change to red. 15-02-2022 Contact us at, Green power light flashing WiFi Light Green, The green power light is on and the WiFi light is flashing green, White Power Light on and Internet light flashing green, The power light is on and the Internet light is flashing red, that is having trouble connecting to your WiFi, needs to be firmly connected between the wall, Virgin Media users end up doing this when the WiFi, internet coverage but most smart routers have additional features like parental controls and advanced network, Sky Broadband Hub Light and Their Meanings Explained, Uncovering the vents if anything is obstructing the Hubs airflow, Putting the Hub in the upright position if you have not already done so, Verify that the white cable is securely connected to the. Apologies for the delay in getting back to you. HELP! Copyright 2023 Consumer Advisory. Both of these companies offer similar services for a very similar price point. You also have the Internet Light at the top of the Hub, which is the two arrows facing opposite directions. If youre getting a yellow light and your router isnt working, then it is likely theres a lot of congestion on the network in your area. The content on this domain may also contain links from other affiliate programs. In this article, well explain how to disable WPS on your Virgin Media box, stopping that annoying green light from flashing at you. 10-02-2022 on D01 C9W8, Pega authentication failed. You can also try a different Ethernet cable to rule out any issues with the original one. The answer to this question is that it depends on your individual needs. This flashes during set up, and then stays green for 2 minutes when you're done. Finally, navigate to the . To connect other devices, such as a computer or printer, to our wireless network using WPS (WiFi Protected Setup), we must press the WPS button. 8 replies 101.8K views Here's a breakdown of what each one means: This should flash when the Hub powers-up, it then stays green for a couple minutes before turning off completely. How To Charge Your Electric Car At Home With No Driveway, How To Permanently Get Rid Of Weeds From Your Driveway, need a fast and reliable connection for gaming or working. 09-02-2022 The three lights on the front of the router are more straightforward. WiFi Light. This light flashes green when the Hub's downloading a software update. If, on the other hand, its blinking red and blue, that means its connecting to compatible WPS devices (this will only occur after youve pressed and held the button for two seconds). Manage Settings Its in modem mode. Slow performance. This should flash when the Hub powers-up, it then stays green for a couple minutes before tuning off completely. This also means that Virgin can often offer faster speeds than other providers. ), To Help with The Rising Cost of Living, Virgin Media O2 Is Expanding Its List of Data-Free Services, The Easiest Way to Convert Your Micro SIM to Nano SIM, participates in the Amazon Associates Program, an advertising program that provides sites with the opportunity to earn commissions simply by advertising and linking to products sold by Amazon and other select businesses. The Hub appears to be working and online, which means that its probably your phone, laptop, or another device that is having trouble connecting to your WiFi network. If the hub is still overheating, you may need to replace it. Easy fixes for this include: This means that the Hub is on, but your WiFi isntif(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'itblogpros_com-banner-1','ezslot_8',122,'0','0'])};__ez_fad_position('div-gpt-ad-itblogpros_com-banner-1-0'); You may have a loose connection somewhere along the line.