With technology as our catalyst and humanity at our core, we advance each day toward a better future in work and life. Our 15,000 colleagues proudly serve thousands of clients and their more than 30 million employees and family members throughout 180 countries. VIRTUAL ROLE WITH SIGN ON BONUS Our story At Alight, we believe a company's success . Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Qualifications for a job description may include education, certification, and experience. Take advantage of some of the best training and tools in the world to learn more about multiple areas of Human Resources! The Customer Experience Center (CEC) is in place to accurately handle multiple types of calls and emails coming into the EBRC from employees of Alight Solutions clients. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. Career Development & Growth: We provide ongoing training, coaching and development. Accurately documenting all conversations and actions taken on each interaction. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. * High School Diploma or equivalent is required, bachelor's degree a plus View Job description, benefits and responsibilities. There is no travel required for this position. It is a very convenient Job I have ever worked. This position supports Alight s benefits administration and HR BPO platform businesses. View similar Customer Service / Guest Services jobs below. View Job description, benefits and responsibilities. Join our team. Customer Care Representative, Human Resources - Virtual job in Bowling Green, KY. View Job description, benefits and responsibilities. Find out if you meet the requirements! A customer care representative's salary covers health benefits, transportation, housing, and other related benefits. As a Customer Care Representative 1, a typical day to include the following: By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alights employment policies. Alight Solutions Customer Care Representative Reviews Updated Jan 30, 2023 Search job titles Find Reviews Filter Clear All English Filter Job Function Administrative Arts & Design Business Consulting Customer Services & Support Education Engineering Finance & Accounting Healthcare Human Resources Information Technology Legal Marketing Customer Care Representative Resume Examples. As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. then the employee has changed 1 company and 1 job. Alight Easy 1-Click Apply. At Alight, we believe a company's success starts with its people. Customer Care Representatives interact with the company's customers and are responsible for answering questions, solving problems, handling complaints, taking orders and promoting products and services. HDHP or PPO available., At Alight, we believe a companys success starts with its people. You can deactivate or delete job alerts by clicking the button below. Alight Solutions are currently recruiting for a Customer Care Delivery Specialist in HR Services with Italian and English located in Krakow, Poland (remote work possible). Check out our current jobs that have a virtual/work from home option. Find contacts: direct phone number, email address, work experience. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but limited to subsidiaries, partners, or purchasers of Alight business units. Carry out monitoring visits to verify information provided by . $50K-$69K Per Year (Glassdoor est.) Eres compasivo, enfocado al servicio al cliente, determinado y tienes el deseo de ser parte de un equipo progresivo e innovador. How accurate is this most likely Total Pay range (base + additional) of $34K-$45K/yr? At our core, we Champion People, help our colleagues Grow with Purpose.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Learn How to State Your Case and Earn Your Raise, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve, How to Prepare for Your Interview and Land the Job. You will be notified during the hiring process which checks are required by the position. Try to use as many recent work or internship related examples as possible in order to show you have real world corporate experience. * Call Center and Hospitality experience preferred. Visit the company website to obtain information on the company and review the job description prior to your interview. Customer Care Representative - with Growth Opportunities at Alight today! Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. The "Most Likely Range" represents values that exist within the 25th and 75th percentile of all pay data available for this role. * A demonstrated successful work history in customer service, insurance, or related field. Days are spent interacting with people over the phone to help them with questions they have about one or more of the following: healthcare benefits, Medicare benefits, 401k savings and retirement plans, leaves of absences or payroll. The estimated total pay for a Customer Care Representative at Alight Solutions is $38,792 per year. Si es as, entonces ReedGroup es para ti! , Alight Cares- our program that allows you to track your community volunteer hours, Corporate matching for yourcharitable donations. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. We combine data-driven . Its a permanent virtual customer care representative Job. It's why we're so driven to connect passion with purpose. Explore open roles at Alight. Enroll employees directly into their benefits via the phone for self-service assistance, Provides adjudication for documents related to dependent verification, Works with employees to schedules appointments for EBRC new hire services, Deliver high level technical support including but not limited to system password resets, Navigates various systems including SharePoint, Timetrade, SmartBen, UltiPro, TRAX, IssueTrax, Accurately document client activities; follow-up on outstanding issues to ensure appropriate resolutions, Ability to handle high volume inbound calls under pressure with continuous focus on exceptional customer service and attention to detail, Familiarity with and aptitude for team-oriented, collaborative environment, Broad knowledge of benefits administration inclusive of terminology and ability to communicate effectively over the phone, Strong written and oral communication skills, with proven problem-solving skills, Keen attention to detail with an eye for process improvement, Proficient in Microsoft Office with ability to learn and operate multiple systems, 1+ years of inbound/outbound contact center experience preferred, 2+ years of benefits related experience preferred, 6+ months required. Leveraging your computer navigation skills to toggle between multiple screens and systems to provide answers and support. Some related job titles areCustomer Support Representative salaries with median pay of $42,111,Customer Service Associate salaries with median pay of $38,241,Customer Service Specialist salaries with median pay of $41,669,Customer Service salaries with median pay of $36,900. They may often give instructions by phone and besides performing clerical tasks, they also assist . Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Customer Care Representative Human Resources. * Use productivity and quality data & metrics to achieve superior customer service results The primary function of the Customer Care Representative 1 (CCR1) s to provide employee support for clients with Alight Solutions Contact Center Services. to demonstrate your interest in the role. It's why we're so driven to connect passion with purpose. Average Alight Solutions Customer Support Representative yearly pay in the United States is approximately $37,872, which meets the national average. Customer Care Representative Human Resources. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.. 1999 - The estimated base pay is $36,558 per year. Schedules are mostly Monday to Friday with 8 hours shift starting at 8am, latest shift starting at 2pm. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. Sobre todo, ests buscando una carrera donde puedas utilizar tus talentos y trabajar duro para brindar un servicio que realmente importe - para hacer una diferencia en la vida de otros. Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100, achieve next level transformation at alight.com . * Bachelor s or Associate s degree, or a High School diploma and equivalent years of related industry experience. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. * Create and update employee files in database, as authorized. Our values are the essence of who we are: We believe in the power of people and know that the best ideas can come from anywhere. We promote healthy lifestyles and flexible work arrangements for our employees. View Willa Davie's email address: dxxxxxxxxxa@elevancehealth.com & phone: +1-520-xxx-xx22's profile as Customer Care Representative II at Anthem, Inc., located in Greater Indianapolis. I was responsible for keeping up to date with daily schedules and routines and managed all of . This job is no longer accepting applications. * Demonstrated proficiency with Microsoft Office; your PC skills must include the ability to use dual screens and multiple systems simultaneously (we'll provide the necessary equipment, of course!) The CCR1 is responsible for meeting Service level expectations while scheduling appointments, answering employee questions, processing QLEs, and providing technical support for employees that contact the center. We reward continuous improvement and encourage you to own your own development. Every day, our customer care representatives are on the front-line of care, advocating for peopleensuring the customer understands his or her health benefits, helping to navigate the annual enrollment process, qualifying a retirement plan withdrawal, or resolving payroll or other HR-related issues. As a Customer Care Representative, a typical day may include the following: Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. For more information on Job Scams, please click the link below to review information posted on the Federal Trade Commission Consumer Information site. * Excellent communication & collaboration skills with strong ability to empathize with customers At Alight, we believe a company's success starts with its people. Copyright 2023 Grabjobs Pte.Ltd. Our people are our greatest assets at Alight Solutions because People Matter! Customer Care Representative Tasks. Customer Care Representative Greater Toronto Area, Canada. Take lead in trainings of groups or community-based facilitators in good agronomic practices and financial literacy. Our dedicated colleagues across 28 global centers help 23 million people and their 11 million family members simplify work and life, both now and in the future. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, DISCLAIMER: * PEOPLE MATTER is one of our company s core values. We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. Apply online instantly. Con el paso del tiempo, tendrs la oportunidad de continuar expandiendo tu conocimiento de productos de discapacidad y administracin de ausencias, en preparacin para avanzar tu carrera dentro de nuestra organizacin. Our story starts with a simple universal truth: Every business is a people business. We strive for Excellence Every Day by collaborating with our clients and colleagues. Our team's expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alights employment policies. We combine industry leading data and insights with unmatched depth and operational expertise to improve the employee experience and optimize cloud-enabled business processes. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.. You have reached your maximum number of active job alerts. Reimagining how people and organizations thrive. These teams are a critical component of Alights health care,retirement and HR-delivery services. CUSTOMER CARE REPRESENTATIVE, SUPPORTING BENEFITS & HR SERVICES. Find out if you meet the requirements! Es trabajo desafiante, pero estamos comprometidos a tu xito como lo ests t! |, MCAT Critical Analysis and Reasoning Instructor, MCAT CARS Instructor, San Juan, Puerto Rico Office. Get hired today! We strive for Excellence Every Day by collaborating with our clients and colleagues. Alight Solutions Easy 1-Click Apply. * CAREER DEVELOPMENT & GROWTH: We provide ongoing training, coaching and development. You have See our awards. Account Executive, Key Accounts Alight Solutions Jobs, Applications Developer Alight Solutions Jobs, Associate Consultant Alight Solutions Jobs, Customer Care Representative Alight Solutions Jobs, Senior Client Manager Alight Solutions Jobs, Senior Operations Analyst Alight Solutions Jobs, Solutions Architect Alight Solutions Jobs, Technical Business Analyst Alight Solutions Jobs, Alight Solutions Customer Care Representative Jobs. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. The team is engaged in providing exceptional customer service, via phone or email, while providing accurate information with a focus on first call resolution. We understand the powerful human connections that create success for organizations. This role is designed for people who have strong empathy and communication skills. Alight is committed to the continued development of our colleagues. GrabJobs is the no1 job portal in the US, connecting you to thousands of jobs fast! This role requires that qualified candidates must reside in one of the following states: Alight Solutions is committed to a diverse workforce and is an affirmative action employer. Full Job Description. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.. We learn from one another, champion progress and challenge the status quo. * Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment. as a customer care representative, a typical day may include the following: * Handling a high volume of inbound calls from our clients employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. Disabled Person, Inc. Type: Full Time * A self-starter who has excellent communication skills in English and Spanish (verbal and written) and the desire to provide the highest level of customer service and satisfaction. Visit investor site Looking for an Alight office? Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners . You should be prepared with a few questions to ask during the interview about the position, the team, the business, etc. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. We recognize the importance of a work life balance. Alight Solutions is committed to a diverse workforce and is an affirmative action employer. From company leaders to our newest colleagues, we all play a role in bringing our values to life. Benefits start on your first day of employment, Programs & activities that give back to our. Full Time Benefits start on your first day of employment, Programs & activities that give back to our. Find the best jobs in the US, apply in 1 click and get a job today! We embrace the diversity, unique backgrounds, and individual perspectives of our people to create an inclusive workplace. * A corporate WELLBEING program (physical, social, emotional and financial wellbeing) that creates an environment and culture where leadership and colleagues are engaged, healthy and high performing. Esto te describe? Apply for full-time jobs, part-time jobs, student jobs, internships and temp jobs. The Employee Benefit Resource Center (EBRC) is a division within Alight Solutions that provides year-round new hire benefit enrollment, benefit Q&A, and technical support. Be prepared to answer why you are interested in this particular job opening. View Job description, benefits and responsibilities.
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