More legroom, bigger seats and a guaranteed table. Here to help 24/7 with your travel queries, share exciting updates and also the occasional cute pictures of dogs on trains. We have a friendly UK Customer Service Contact Centre, open Monday-Friday. There's an extensive bus and coach network in Scotland which makes reaching the most remote and unique locations possible, . Look forward to seeing what Avanti does when it gets all it's own trains etc. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. You can make seat reservations on the app, whether you're planning a trip in advance or taking a spontaneous journey. Complimentary Wi-Fi access is available throughout the train. You can also travel in style with our First Class tickets, with complimentary on-board food and drink and access to our First Class Lounges in stations. Rail pass users can either opt to board without reservations, or arrange reservations prior to boarding, either at an Advance Travel desk in a station at least an before departure, or by contacting Avanti's social media channels. That means you dont need to book a ticket for them - but it also means that they wont have a seat reservation. This info will show which of the coaches on the train will be busy, because most of its seats have been reserved, and which will be relatively empty. Or if you want to subsequently book a bike reservation after you have booked your travel ticket, you can do so by calling 0345 528 0253. All rights reserved. ago There are 22 Pendolinos with 9 coaches and 35 with 11 coaches. Opening hours of the Customer Resolutions Centre. This train is solely used on daytime departures. Contacted Avanti very late at night to make sure my tickets were still valid and got a pleasant reply straight away at 1am!! However, if you dont have luggage, but do have a reservation, you can take your time as your seat(s) will be waiting for you to occupy them. Select the train you wish to amend seats on. Is this safe and legal? Its quick and easy to make a seat reservation when you book your ticket on the app or website, and you can even choose your seating preferences to ensure you secure your favourite spot on the train. For Anytime and Off-Peak tickets, youll be given the option to reserve a ticket. On early morning Mon-Friday departures breakfast is available, but later in the mornings the brunch menu is served. Change your journey Need some help? A First Class seating saloon, note the 1 + 2 formation across the aisle, The seats in Standard Premier are also used in First Class, Standard Premium also has the same additional luggage space as First Class, A train with the full exterior Avanti branding has arrived in Penrith, An Avanti West Coast Pendolino at Euston station, The new Avanti West Coast colour scheme which has been applied to the exterior of most of the trains, In all coaches of the train, these displays above the windows show whether a seat is reserved or available, The info by the doors shows the coach number and which seat numbers can be easily accessed, The general guide to travelling in Britain by train, Discover what's good to know about riding the trains, taking popular journeys, using the major stations, booking tickets and travelling with rail passes, European Daytime Trains: A Beginner's Guide, the on board facilities of more than 70 European train services; check the catering, whether you can take bikes and whats available in 1st class. A catering trolley with hot and cold drinks and snacks should be taken through the train at some point during its journey. It was anticipated that, from December 2022, an additional 263 train services would be run every week. Power sockets are available at all Window seats in First and Standard Premium Class, but only at a limited number of seats in Standard Class. Standard Premium will give customers greater choice and is available on all the West Coast Main Line operator's Pendolino services. Avanti West Coast has introduced a new feature on its app giving customers the choice to select their ideal seat for their journey when booking tickets. Your bike will have to travel with you on the specific departure that you're booked on to, but you won't be able to exchange your travel tickets to a different departure if you subsequently discover that no bike spaces are available on that train. On arrival at one of the stations the train will call at, often Chester or Wolverhampton, the train at the front can leave the other behind, in order to travel on to more distant and therefore less popular destinations. Customer service is very poor as well. Rail pass users can either opt to board without reservations, or arrange reservations prior to boarding, either at an Advance Travel desk in a station at last an hour before departure, or by contacting Avanti's social media channels. Contact Centre Opening Hours Monday: 10:00 - 16:00 Tuesday: 10:00 - 16:00 Wednesday: 10:00 - 16:00 Thursday: 10:00 - 16:00 Friday: 10:00 - 14:00 Saturday: Closed Sunday: Closed Contact us: 0344 873 0051 Quiet Coaches are available on Virgin Super Voyager trains, passengers travelling within them are requested not to make or receive calls during the journey - and to use headphones when accessing audio or video. I then went to Preston and the first class carriage was again disgustingly dirty, the staff were rude, the coffee was served in a paper cup and the carriage was absolutely freezing and when I complained to the train manager I was told that I could sit somewhere else, as everybody still had their hats and coats on I do not see how this would have helped. We are working to make sure this feature is available as soon as possible. Trains are falling apart and filthy Inside, smell wafting through compartments from toilets is unbearable, Overcrowded due to other services getting cancelled so confrontation due to others sitting in reserved seats. JavaScript is disabled. You dont need to pre-book an Avanti seat for your journey, but pre-booking your seat on the train takes away any stress, leaving you to sit back, relax and enjoy the journey. [49], Euston - Birmingham trains are supplemented by Euston - Birmingham - Blackpool/Scotland trains, providing two trains an hour, London Euston to Gobowen/Llandudno and Holyhead, "Avanti West Coast ordered to 'drastically' improve rail services", "Avanti West Coast prepares for launch on December 8", "Two franchises abolished for good, as First and DfT agree terms | Railnews | Today's news for Tomorrow's railway", "New West Coast rail franchise to run HS2 services", "Wanted: Superfast mover to partner Virgin and Stagecoach for HS2", "RENFE poised to join Virgin's HS2 franchise bid", "West Coast Partnership and South Eastern rail franchise bidders", "Three shortlisted for West Coast Partnership franchise", "RENFE joins MTR's West Coast Partnership bid team", "Stagecoach disqualified from three franchises in pension dispute", "Stagecoach 'disqualified' from UK rail franchise bids", "Decision to disqualify bidders from rail franchise procurements was lawful: High Court", "Stagecoach 'disappointed' by High Court ruling on rail bid ban", Chartered Institute of Procurement & Supply, "FirstGroup and Trenitalia welcome West Coast Partnership Award", "West Coast marks new partnership model for rail", "First Rail Holdings & Trenitalia UK / West Coast Partnership Rail Franchise", "West coast train services to be rebranded with Avanti logo", "CMA accepts price caps on West Coast Rail lines", "Preston-to-Scotland fares to be capped after CMA probe into Avanti franchise", "Avanti West Coast introduce social distancing measures", "COVID-19: Christmas travel disruption as Omicron hits rail and airline staffing", "Avanti West Coast 'fogging' trains with powerful sanitiser in Covid-19 fight", "Covid: Train staff shortage results in reduced Merseyrail and Avanti West Coast timetable", "Avanti doubles Manchester to London service on West Coast mainline as rail travel begins to bounce back", "North Wales and Chester to get full return of rail services to London says Avanti West Coast", "Rail strike: RMT union votes for national action", "The dates of the train, Tube and bus strikes this week, and how services will be affected", "When are the rail strikes? Apart from multiple service disruptions which was not their fault the actual train journey was awful. When using the Avanti West Coast ticket booking system you can choose a type of seat preference, window or aisle etc, but two screens later, after you have chosen a delivery option, you will see a screen which shows the allocated seat numbers and also has a 'seat picker' button. As long as you check that the alternative seat(s) you want to move to havent been reserved, so will be available for your journey. Dont just check the coach/carriage numbers by the doors, also check the seat number info thats on the outside of the train. Revenue impacts the experiences featured on this page, Milton Keynes to Manchester and back same day. That means theres no risk of disappointment if you show up for your train and someones already reserved your favourite seat. When you book an Advance ticket for an Avanti train, seat reservations come as standard. Dedicated spaces for wheelchairs are available on this train. Running on the West Coast Main Line, Avanti West Coast trains offer plenty of amenities on their First Class carriages, including: Complimentary food and drinks. This will signal the start of a race to board the train, join the throng if you have luggage, the space for storing luggage isnt particularly generous, especially in Standard Class. This is one of more than Ways to travel with Avanti We offer three different ways to travel, so there's something to suit everyone on Avanti West Coast trains. Once youve entered your preferences, well allocate you a seat that best matches what youre looking for, and youre ready to ride in comfort! In some rural and quiet areas of the UK, there won't be ticket machines. Like by-laws banning all annoying or excessive noise to be made on trains, including party-making, or broadcasting large volume from devices on trains? I went second class in the quiet coach on the way out and there was a banana skin on the floor, food strewn everywhere and it was filthy dirty. This weekend menu is also available when Mondays and Fridays are national holidays. The train manager on a recent journey told me that Avanti are "planning to do away with the quiet carriage". [32] However, this allegation was disputed by Aslef,[33] which accused the company of lying and blamed their lack of recruitment, especially of train drivers, for the problems. Really hope this doesn't happen! Avanti West Coast JourneyCheck - Train times and live real time delay Can't grumble really. Our Seat Picker allows you to ensure you get your train seat preference for your journey. You can use these plans to check which seats have a limited view, because not all seats in First or Standard class line up with the windows - or to check which seats do have power sockets. So for the time being the interiors of these trains look pretty much as they did when Virgin operated them; and then over the next few years a mix of refreshed and non-refurbished seating saloons will be available. Whether you book online, through the app, at a ticket office or over the phone, well automatically book a seat for you free of charge. Unlock Luxury: Step Inside Grand Central's First Class Lounge On the plus side, my train tickets were reasonably priced, with it costing roughly 65 for two single tickets, which wasn't terrible considering the distance. Book direct with the FREE Avanti West Coast App for no booking fees and unbeatable prices. Avanti West Coast (Birmingham) - All You Need to Know BEFORE You Go. Plan your train journey and book train tickets for any train line in Britain. 98% of travelers recommend this experience. Travels with Avanti - BusAndTrainUser Weve also included features that can be found at each seat, so you can choose a seat thats close to the toilet or one with a plug socket to suit your needs. Want to have a different view, need to be nearer a plug socket, want to be closer to the shop? Service stinks. The principal change of the WCP was the inclusion of the High Speed 2 (HS2) services, then envisioned to start around 2026. However, if you dont have luggage, but do have a reservation, you can take your time as your seat(s) will be waiting for you to occupy them. [42][46], Avanti West Coast had planned to operate at least 54 new high speed trains for High Speed 2 services, to be built by Hitachi Rail and Alstom in the UK and expected to enter service between 2029 and 2033. Coach A is the 'Quiet Coach' on an Avanti Pendolino train, passengers travelling within it are requested not to make or receive calls during the journey - and to use headphones when accessing audio or video. Using a railcard may also help to get further discounts when . There is no charge to rail pass users for booking an optional reservation. To be retained long-term and refurbished throughout. Avanti West Coast 2 228 #24 of 43 Transportation in Birmingham Rail Services Open now 12:00 AM - 11:59 PM Visit website Call Write a review About Suggested duration More than 3 hours Suggest edits to improve what we show. Your ticket reservation will outline your carriage and seat number. The Seat Picker is a new feature available on the train operator's app that allows customers booking journeys for the intercity operator's services to choose where they want to sit onboard. In addition, seat reservations were not seated together so us as 2 adults and a child, 2 of us were seated at a 4 berth table and 1 of us was allocated a seat in a 2 berth, non table set opposite?!! For Anytime and Off-Peak tickets, youll be given the option to reserve a ticket. Delay Repay My train was taken over by avanti when I was scheduled to have a journey with virgin, I was worried as they did not have seat selection and staff were not so clear with how seating policy worked. Contactless travelling - Travel safely with our contactless travel options. Avanti West Coast has followed the long-established airline practice of allowing customers to select their choice of seat when booking their journeys. If you will be boarding at a station, where the train will be calling during a journey, there are now usually signs on the platform (track), which will show you where to wait for easy boarding into each coach/carriage. Overall, I've found it hard with Avanti also in the past regarding not having tickets available fir purchase until a week or 2 before rather than as it used to be. . On board an Avanti Super Voyager train | ShowMeTheJourney Following these changes, Avanti West Coast was subject to public criticism; news stories emerged of numerous train cancellations, overcrowded services, delays, and expensive fares. make it easier to take the train journeys you want or need to make. Advance tickets offer discounts of up to 80% for bookings made well in advance. WestCoastMain 23 Nov 2021 Not open for further replies. I have the impression loud phone calls aren't the problem they once were - perhaps people have adjusted more to talking at a normal volume. First class however had no such issues and was nice to pretty much have a whole carriage to ourselves.Weekend snack was ok, with free drinks.We got the tickets cheap, the train ran on time and arrived on time. Avanti West Coast***FIRST CLASS LOUNGE***London Euston (quiet - YouTube You must have booked an Off-Peak or Anytime ticket type seat amendments arent currently available for Advance tickets. On early morning Mon-Friday departures breakfast is available, but later in the mornings the less-extensive brunch menu is served. The Class 805 units are to be used for services to Shrewsbury, Chester, Gobowen and North Wales and the Class 807 units are to be used for services to Birmingham New Street, Blackpool North and Liverpool Lime Street (alongside the Pendolinos). I then complained to Avanti waited a month for a response which was one where they had no interest whatsoever. Absolutely hate it when I realise I've ended up in there. Up to two dogs can travel for free with an individual, or group of travellers. Luckily, we found two seats together in the quiet coach, but this was an unpleasant start . [34] During September 2022, the CEO of Avanti West Coast resigned amid the timetable controversy. 3 Thank roy2842018 . Book travel assistance Only just rolled out of London Euston and they ran out of all sorts in first class. Find train times and get live travel updates on the go. . These Super Voyager trains are diesel powered so Avanti West Coast uses them for services which operated beyond the boundaries of the electrified lines. iPhone. Improve this listing All photos (63) Top ways to experience nearby attractions 2022 The Manchester City Stadium Tour 1,517 Avanti is using what had been First Class coaches for its new Standard Premium service, so the info on the exterior of the trains and on departure boards, doesn't yet use the 'Standard Premuim' branding. This second version of ShowMeTheJourney is exciting and new, so we are genuinely thrilled that you are here and reading this, but we also need your help. Used Audi A3 for sale in Bremerton, WA under $799,952 For Advance ticket booking, youll automatically be given a seat reservation - all you need to do is enter your preferences during the booking process, such as whether you want a window or aisle seat, need to sit at a table, or easy access to a toilet. *= Advance tickets can only be used on the departure selected when booking, but the departure info is on the reservation, so it shows the conductor that you are in fact traveling by the departure you selected. With our other train tickets, youll be asked whether you want to reserve a seat. This queue had absolutely 0 signage, and so we had no clue what it was there for. Decided you want to change your seat? What is a problem are people playing music or videos without (or with ineffective) headphones - but that should be banned on the whole train, not just part of it. Ask roy2842018 about Avanti West Coast. Sponsor Post - registered members do not see these adverts; I mean its not exactly properly enforced, and too be honest, I rarely notice a difference in noise between the different standard class carriages. Avanti West Coast train tickets, routes, timetables | Rail Europe How exactly are you able to conduct a Zoom meeting without sound* being played from an electronc** device, then? This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Particularly if you will be travelling long-distance, prior to making a booking, ShowMeTheJourney recommends looking at the seating plans, which can be downloaded from the Avanti West Coast website. All rights reserved. [35] In October 2022, the UK Government extended Avanti's contract for six months but stated "drastic improvements" were necessary. It was a hospital visit day, and the comfortable, pleasant train journeys really eased what might have been a very difficult day. I think it should be enforced more as the thought of being stuck in a very noisy coach (suffer with sensory problems and can sometimes get distressed) for hours would be awful. I booked a return trip from Warrington to Euston. What is a problem are people playing music or videos without (or with ineffective) headphones - but that should be banned on the whole train, not just part of it. In Glasgow, there was a very long queue in front of platform 1, where my train was departing (this was not shown on the departure board, I had to check on Trainline). No updates whatsoever, absolute shambles. always, all images were captured on trips taken by ShowMeTheJourney. Also if you have booked Advance tickets, don't leave your bike reservation to the last minute. We ended up booking coach B which was super busy and literally full of suitcases. They also run services on train lines from Birmingham to Edinburgh and Glasgow. Avanti West Coast has taken over from Virgin as the operator of these trains and as a result all of these trains will be refurbished internally in a program of works, which will last until 2024. the guard walking through. Feb 23 If you're not travelling for the game, we recommend leaving Manchester after 12:00 or setting off from London before 19:00, when journeys are expected to be quieter. These items can then be consumed in the bar car or taken back to your seats. Plan your train journey and book train tickets for any train line in Britain. Here at Avanti West Coast, we offer free train travel for little ones under the age of five. A FirstGroup and Trenitalia company. London Euston <> Edinburgh or Glasgow via Coventry, Birmingham, Wolverhampton, Preston and Carlisle. Download our Pendolino train seat planor Super voyager train seat plan. The trip out I had booked in standard class, and I found that if booked enough in advance, this offered good value for money. 1 2 3 Next 23 Nov 2021 #1 W WestCoastMain New Member Joined 23 Nov 2021 Messages 3 Location West Midlands The train manager on a recent journey told me that Avanti are "planning to do away with the quiet carriage". Whatever your seating preference, the Seat Picker ensures you get your ideal seat. This train has a bar car with a counter at which hot food can be ordered along with snacks, sandwiches, salads and hot/cold drinks. Worth knowing is that for your travel ticket to be valid, you dont have to occupy the seat(s) you will be assigned* when booking online. Tripadvisor performs checks on reviews. Seats within this Quiet Coach can be requested when making a reservation. So it still requires someone to be annoyed - the only change is that you would explicitly say that it can be staff or passenger. In all honesty, apart from the name change, everything else was the same as previous journeys with Virgin. It's the 'declassified' first class coach H on a nine coach Pendolino that gives you first class comforts but without the complimentary refreshments. Download our train seat booking app to choose your seat - with the added bonus of simply showing your ticket on the app to board the train with ease, rather than printing off physical tickets. There is no First Class quieter coach, though generally, they are quieter than Standard. I.E if you charge me 92 for two people travelling from Birmingham to Blackpool on an off peak Sunday evening and then insist on authoritarian rigidity, Im going to expect better service than if you charge me a tenner and not insist I travel at the exact moment of your choosing. The switch over between these two menus seems to occur between 08:30 and 09:00. Cheery staff. All the Class 221 Super Voyager units will be replaced by 23 new trains from the Hitachi A-train family with maintenance taking place at Alstom's Oxley TRSMD depot in Wolverhampton. So if for any reason you want to travel in a different seat, you can do so. Whether you book online, through the app, at a ticket office or over the phone, well automatically book a seat for you free of charge. Tips and insights for how to travel by train in beautiful Scotland which will tell you all you need All you need to know about making European rail journeys, The current major long term works on the lines, Changes To Trains Between France and Spain, the access to the the First Class lounges at stations, London Euston <> Manchester via Stoke or Crewe, London Euston <> Glasgow via Preston and Carlisle, London Euston <> Birmingham via Coventry (Avanti Super Voyager trains are used on some services which travel beyond Birmingham. At Trainline we'll show you where Avanti trains will take you and how to book the best value train tickets for your journey.
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